AOL Phone Number

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800-827-6364
Customer service
Current Wait: 24 minutos (10m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
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Reasons customers like you called recently

I have a new credit card which I need to put on my account for future monthly payments
i keep getting rate limited, though i certainly due not spend much time in aol, why, an...
I am in Germany and just turned on my computer. The side loads in German language and...
Concern about email fraud. Want to talk to service rep .
I need to renew my contract , and when it ends
Cancel my email address
Switched phones, emails did not transfer, can't open on new phone, AOL does not recogni...
Someone hacked my AOL account changed my email and the backup email so I need help reco...
My bother has died and I want to cancel his AOL acct. I have no information about his...
Someone is using my e-mail to request money from people on my address list. My address...
X*****@***.com forgotten password
I am not getting my brothers emails anymore and I was told he emails me. I do not know...
Having no success with Login*Authentication for Blue Mail app**Each time your process i...
Every day when I first turn my iPhone on I cannot get email in my AOL account. The reas...
My aol was hacked and now I am not getting any of my emails
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on AOL's Phone-Based Customer Care

AOL is one of the oldest online services companies in the United States. It provides email services, Internet services and online forums and discussion groups to its members. With millions of users, it isn't surprising that AOL gets many requests for customer service each and every day.

Why Do People Call AOL Customer Support?

People call AOL for a range of reasons, including:

  • Help setting up new accounts
  • Help with changing or canceling accounts
  • Addressing billing issues
  • Reporting fraud or abuse
  • Technical support and troubleshooting

Best Practices for Calling AOL Customer Service

There are several things that you can to ensure that your call to AOL goes well and that you achieve a quick resolution to your issue:

Before calling, make sure you have the right number. AOL still provides Netscape support and there is a different number for these accounts. In addition, there are other numbers for Spanish language and TTY (hearing impaired services) support.

Call during support hours. Technical support is 24/7 for paid subscribers. Other requests are handled during different days and times.

Have documentation relevant to your case handy. If you are calling about a technical issue, be in front of your computer or have your device handy so that you can troubleshoot along with the representative. If you are calling about a billing issue, have your statements or invoices nearby.

Have a way of taking notes during your call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling AOL Customer Service?

Customers are reasonably happy with AOL customer service. As a legacy Internet company, AOL has a lot of experience working with people who aren't technically savvy. AOL also values its customers and wants to keep them with the company.

What Kind of Issues can AOL Customer Service Representative Resolve?

As an entirely online company, AOL customer service representatives are able to resolve most issues, including billing issues, technical problems and issues of fraud. They are also able to process appeals of suspended and canceled accounts.

What Can't Be Resolved With a Call to AOL Customer Service?

Because of the social nature of AOL, it is impossible for the company to referee conflicts between members. Unless another member's conduct violates AOL's terms of service, an AOL representative won't be able to have that person suspended or banned from the platform.

Another issue that an AOL customer service representative won't be able to resolve is if the AOL software or its platform are incompatible with your computer, devices, or operating system. While the representative may be able to help you troubleshoot to determine whether technical problems are caused by an incompatibility, he or she may only be able to suggest a possible workaround or that you use a different device or OS.

What Should You Do If You Have an Unsuccessful Call with AOL?

If you get off the phone with an AOL representative and feel as though your question was not answered or your issue was not resolved, don't give up. You may still have options.

Review your call notes. If you didn't take notes, write down or type out what you remember from the conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next call to AOL.

Next, call AOL back. The next AOL customer service representative that you speak to may have more experience or better training. This could enable him or her to understand your concerns and provide a satisfactory solution.

If the second call does not resolve your situation, try contacting AOL through its other customer service options. AOL does offer a live chat option, along with e-mail support, both of which have the advantage of providing you with a transcript of your conversation. Another option is to request help from AOL via its social media accounts.

Customer Number 800-827-6364 - by the Numbers

Número de teléfono para marcar800-827-6364
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 8 am-8pm EST
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoSigue las indicaciones
Espera promedio
Espera actual24
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, web
Calidad de la comunicación67%
Calidad de la ayuda84%
Votos de los clientes3,156
Información actualizada por última vezFri Nov 26 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

AOL's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de AOL, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente AOL. Este número de teléfono es el mejor número de teléfono de AOL porque 113,436 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-827-6364 incluyen Hacked Account, Recover Account, Reset Password, Cancel Account, Refund a Charge y otros problemas de servicio al cliente. El AOL centro de llamadas al que llama tiene empleados de New Mexico, Oklahoma, Florida, India y está abierto Mon-Fri 8am-8pm EST según los clientes. En total, AOL tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con AOL representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting AOL - by phone or otherwise

Si bien 800-827-6364 es el mejor número gratuito de AOL, existen 4 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros AOL clientes, es llamando a su 866-401-3158 número de teléfono de su Servicios para los miembros departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 866-401-3158 para Servicios para los miembros. Si cree que esta información es inexacta o conoce otras formas de comunicarse con AOL, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for AOL.

What is GetHuman's Relationship to AOL?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AOL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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AOL Contact Info

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General customer information

Other Toll-free & Customer Numbers

Servicios para los miembros866-401-3158

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