Greyhound Phone Number

Calling Greyhound customer service faster by GetHuman

214-849-8966
Customer service
Current Wait: 38 minutos (33m avg)
Hours: Mon-Fri 5am-11pm CST; best time to call: 8:30am
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Reasons customers like you called recently

Cant find my luggage, from fort Lauderdale to panama city ,reach Tallahassee no bag.
I would like to get the number or website for the lawsuit update information
I booked a ticket the Thursday before Hurricane Delta was going to hit. I called to cha...
My husband Roger used to drive for Greyhound I'm trying to find out if he had any life...
Barbra the manager for Greyhound St Louis said I could get a refund after my scheduled...
I need find bus closest to me
Its to much to text. I will just wait for someone to call. I will say i had a bad exper...
I was supost to leave from mcallen tx to tucon az on october ** at *** am our party was...
I need a bus in stuck in rockport texas and am trying to go home to Florida need a bus...
. on the * of august I check in at the Atlanta station, to board a bus at *****. as I...
The Boston to Keene bus has been removed from the schedule, and I’d like to know if thi...
Can't get a bus to Denver
I bought my ** yr old son a bus ticket from Seattle Washington to cedar Rapids iowa to...
I need to purchase a gift ticket for someone else with an open departure date from thei...
Very poor customer services with the phillipians call center.I wanted a bus ticket and...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Greyhound's Phone-Based Customer Care

Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.

Why Do People Call Greyhound Customer Support?

People call Greyhound customer support for a range of reasons, including:

  • Questions about service areas and routes
  • Assistance with ordering tickets
  • Disability accommodations
  • Ticket refunds and exchanges
  • Locating lost baggage or making a claim on luggage that has been damaged
  • Complaints about service or other issues

Best Tips for a Successful Call

Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:

  • Make sure you are calling the correct phone number. Greyhound has several calling options, including English and Spanish customer service lines, dedicated lines for people who are filing a claim for lost or damaged luggage, a TTY/TDD line and a special number for those who wish to book group travel.
  • Make sure you call during a time when Greyhound's customer service staff is available. While general customer service pertaining to travel information and ticketing is available 24/7, the group travel and luggage lines have more limited hours.
  • When you call, have documents and other pertinent information in front of you. You'll need these to help the representative look up your information and provide you with assistance.

How Do People Feel About Their Calls to Greyhound Customer Service?

Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.

It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.

Notable Media Cases

In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.

The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.

What Kind of Issues Can Greyhound Phone-Based Customer Service Resolve?

Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.

What Can't Be Resolved by Phone with Greyhound?

There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:

  • If you get to a station and realize that you've forgotten to bring your ticket or e-ticket confirmation, you may have to speak to a ticket agent about getting a ticket reissued so you can get on your bus. Greyhound advises allowing plenty of time for getting a resolution in this scenario.
  • Greyhound stations operate lost and found services: If you believe that you lost something on the bus, contact the station or stations where you boarded or got off the bus.
  • If Greyhound has booked your trip with a third-party service, you may have to contact that service to address your concerns. You may also be asked to complete paper forms that must be mailed to the company.

What Can I do if my Call to Greyhound Is Unsuccessful?

If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.

Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.

Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.

Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.

Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.

Customer Number 214-849-8966 - by the Numbers

Número de teléfono para marcar214-849-8966
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 5 am-11pm CST
El mejor momento para marcar8:30 am
Navega por el laberinto del teléfono a un humanoSolo espera en la linea
Espera promedio
Espera actual38
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, correo electrónico, web
Calidad de la comunicación81%
Calidad de la ayuda66%
Votos de los clientes7,390
Información actualizada por última vezThu Oct 22 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Greyhound's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Greyhound, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Greyhound. Este número de teléfono es el mejor número de teléfono de Greyhound porque 88,764 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 214-849-8966 incluyen Overcharge on Account, Account Access, Account Setup, Change Booking, Find an Itinerary y otros problemas de servicio al cliente. El Greyhound centro de llamadas al que llama tiene empleados de California, Alabama, Connecticut, New York, Tennessee, Texas y está abierto Mon-Fri 5am-11pm CST según los clientes. En total, Greyhound tiene 4 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Greyhound representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Greyhound - by phone or otherwise

Si bien 214-849-8966 es el mejor número gratuito de Greyhound, existen 6 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Greyhound clientes, es llamando a su 800-661-8747 número de teléfono para su Servicio al cliente canadiense departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-661-8747 para Servicio al cliente canadiense. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Greyhound, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Greyhound.

What is GetHuman's Relationship to Greyhound?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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