Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.
People call Greyhound customer support for a range of reasons, including:
Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:
Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.
It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.
In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.
The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.
Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.
There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:
If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.
Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.
Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.
Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.
Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.
Este es el mejor número de teléfono de Greyhound, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Greyhound. Este número de teléfono es el mejor número de teléfono de Greyhound porque 88,764 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 214-849-8966 incluyen Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary y otros problemas de servicio al cliente. El Greyhound centro de llamadas al que llama tiene empleados de California, Alabama, Connecticut, New York, Tennessee, Texas y está abierto Mon-Fri 5am-11pm CST según los clientes. En total, Greyhound tiene 4 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Greyhound representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Si bien 214-849-8966 es el mejor número gratuito de Greyhound, existen 6 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros Greyhound clientes, es llamando a su 800-661-8747 número de teléfono de su Servicio al cliente canadiense departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-661-8747 para Servicio al cliente canadiense. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Greyhound, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Greyhound.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.