A:Press 1, then don't do or say anything.Our free phone can also navigate phone menus to get a live human at Kayak for you.
Q:
Does Kayak offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kayak below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kayak phone number to document the phone system.
Here is how our research team describes the way the Kayak phone system greets you: Please tell me why you are calling today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then don't do or say anything.
Below are some clips we've found from Kayak's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kayak. I'm your automated assistant and can help you find the information you need.
Would you like to continue this call in English?
Or Spanish?"
Excerpt from a call with Kayak
Friday, January 5, 2024 11:02 PM
They may need the phone number on your account
"Please tell me the area code and phone number associated with your account."
Excerpt from a call with Kayak
Tuesday, June 4, 2024 3:39 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Kayak. I'm your automated assistant and can help you find the information you need.
Would you like to continue this call in English or Spanish?
For faster service, please visit kayak dot com slash help or contact your online booking provider as Kayak cannot assist with making reservations, changing, or canceling any current reservations.
I can help you find information about a recently booked hotel, flight, or car.
Please tell me why you are calling today."
Excerpt from a call with Kayak
Sunday, May 19, 2024 9:06 PM
What are the hours and when should I call?
Kayak operates the call center for this 855-529-2501 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 986 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Kayak at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kayak phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kayak staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kayak is Wednesday.The most busy day to call is Tuesday, which averages 61% more phone calls by comparison.Again, this is based on a sample of 986 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Kayak is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kayak staffs the call center well on Wednesday.
I booked a cruise using Kayak and I need to change the second name on the ticket because my friend's plans changed. I need to take a different friend with me now, but I'm having some issues attempting to navigate the Kayak platform. With that in mind, I figured that I would just call the company and see what I needed to do. However, I discovered it's pretty hard to find a live person to help from Kayak. In fact, I went in circles a bit on their phone service and discovered that nearly every option is pre-recorded and not actually helpful.
Online it says that I can call Kayak to cancel my reservation by calling this number and then requesting the cancellation policy. I don't need to cancel anything, but I figured that if you can cancel something online you can also change the reservation if needed. However, after sitting through the messaging I wasn't so sure. There are probably a lot of people who call to get help with their reservations, so it would be nice if the company did a little more to support its customers.
When I called, an automated assistant introduced itself by saying, "Thank you for calling Kayak. I’m your automated assistant and can help you find the information you need. Would you like to continue to this call in English or Spanish? For faster service, please visit Kayak.com. Kayak cannot help you with changing or canceling any reservations."
After getting through that, it said, "Please tell me why you are calling today." I stated, "Talk to someone," and nothing happened until it repeated the demand. I again said "Talk to someone" and the same thing happened again. So then I attempted to say "customer service," which worked a lot better. This time it said, "One minute while I look up your reservation." I wasn't sure how it was going to do this since I hadn't given any personal information but it sounded good.
However, it led me nowhere because then it said, "You have reached Kayak's voicemail. If you need help with a reservation, we cannot help you as we are a booking company and not an operator or provider. For anything else, please leave a message. Thank you." I question how often they actually return messages since there are probably a lot of people who need assistance that end up leaving voicemails, but I didn't have any choice so I gave it a shot. For a travel company that deals with timely issues, they should offer a bit more support to consumers.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Kayak
If you have time to do a bit of reading before you call Kayak, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Kayak customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kayak, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about hotel rates: "I wanna stay two days, your hotel."
- From a call lasting 1m 23s , Jul 8, 2025 10:18 PM
Need assistance with car: "I need to talk to a person."
- From a call lasting 2m 23s , Jul 5, 2025 5:08 PM
Cancel reservation: "I need to cancel my reservation due to an emergency."
- From a call lasting 1m 30s , Jun 20, 2025 3:38 PM
Assistance with luggage check: "I need to talk to somebody because I need to check-in my luggage."
- From a call lasting 13m 8s , Jun 17, 2025 9:32 PM
Information about why customers call Kayak is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Kayak customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kayak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kayak agent. This phone number is Kayak's best phone number because 678 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-529-2501 include Account Access, Find Itinerary, Refund a Charge, Problem With the App, Change Booking and other customer service issues. Rather than trying to call Kayak first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Kayak has 2 phone numbers. It's not always clear what is the best way to talk to Kayak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kayak. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kayak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
