Postmates Phone Number

Calling Postmates customer service faster by GetHuman

For Customer Service
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Reasons customers like you called recently

I would like to become a delivery person for postmates. What is your onboarding procedures?
I want to order a gift card. Can I schedule when it is delivered? Or, do I order it on...
I see I'm being charged **.** for what I dont know what this is
Your driver stole my food I have no money and no food I want the driver arrested for th...
I have placed an order at *:**pm and paid the $* dollar charge for expedited delivery i...
My account is deactivatied..
I’m still waiting on a refund of $** from my order not being correct from McDonald’s on *****
My account is blocked and I’m hungry J*****@***.com please unblock me
I received a * month trial for Postmates from my mobile carrier. I redeemed it so I cou...
I sent * emails regarding charges not made by me on my account and i got an email stati...
New card number and made order.Better not be charged and nothing comes.
I didn't get my earnings in my account yet
My instant paid keeps saying pending. $**.**
Places a order over * hours haven’t gotten it yet
My food was cold on my last order, I would like a refund or a discount or a promo cod.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Postmates's Phone-Based Customer Care

Postmates is a meal delivery company that partners with restaurants and other businesses that do not have their own delivery staff. As one of the most successful online meal delivery companies in the United States, it isn't surprising that Postmates gets lots of requests for customer service.

It should be noted, however, that Postmates does not provide phone-based customer support. If you need to get in touch with Postmates, you must do so through Postmates' online request form.

Why Do People Contact Postmates Customer Support?

Customers contact Postmates customer support for a range of reasons, including:

  • Technical support and troubleshooting
  • Tracking order status
  • Making changes to orders
  • Reporting problems with orders
  • Filing complaints or concerns about delivery drivers
  • Membership changes and cancellations

Best Practices for Contacting Postmates Customer Service

There are several things that you can do to help ensure that your Postmates inquiry is handled quickly and professionally:

Follow the instructions in the help section on Postmates' website. This will help ensure that your support request is forwarded to the correct department.

Explain your concern clearly, carefully, and politely. This will help the customer service representative understand your problem so that he or she is able to offer a solution.

Ensure that you have screenshots and copies of documentation handy. Being able to supply this information to the customer service agent who handles your request can speed up your ticket and helps to ensure that you get the resolution you want.

How do Consumers Feel About Calling Postmates Customer Service?

Many consumers are unhappy that Postmates does not provide phone-based customer service. The lack of real-time support can be frustrating when waiting for a pizza to arrive or to report a missing packet of ranch from an order of chicken wings.

At the same time, there does not appear to be pattern of reports online or in the news media regarding poor service from postmates, indicating a relative satisfaction Postmates customer support.

What Kind of Issues can a Postmates Customer Service Representative Resolve?

A Postmates customer service representative can resolve many common issues, including billing problems, undelivered or misdelivered food, missing items, wrong items, or problems with delivery drivers. Customer support can also help with troubleshooting technical issues on the Postmates' website or mobile apps.

What Can't Be Resolved With a Call to Postmates Customer Service?

Postmates is a third-party service used by restaurants and shops. While Postmates can attempt to intervene in a dispute between yourself and the merchant, there are limitations to this capability and you may need to take other, more direct, approaches to resolve an issue.

If your computer or device is incompatible with the Postmates website, a customer service representative may be able to suggest a workaround, but may not be able to entirely resolve the issue. If this is the case, you'll need to use a different device to access Postmates.

What Should You Do If You Have an Unsuccessful Call with Postmates?

If your support request does not go the way you wanted it to, don't give up. You may still have options.

First, carefully review the response that you received from Postmates. It may be that there was a miscommunication that derailed your request. Re-reading your communications will help you determine if this happened.

Next, reply to the communication from Postmates. Explain that you believe that your case has been mishandled and why. Ask that your case be escalated to a supervisor if necessary.

If you don't get anywhere with Postmates, you still have a couple of other things that you can do. First, contact the merchant with whom you placed your order. The manager there may be willing to address your concern or advocate on your behalf with Postmates. If you are having a billing issue, contact your bank and dispute the charge.

Postmates's Best Toll-Free/800 Customer Phone Number

Usted vino aquí para ver el número de teléfono de Postmates, la espera actual en espera en tiempo real y una forma de saltar directamente a través de las líneas telefónicas para dirigirse directamente a un agente Postmates. Hay buenas y malas noticias al respecto: la mala noticia es que no tienen un número de teléfono, pero lo bueno es que de todos modos sabemos cómo comunicarnos con Postmates y ayudarlo con su problema. En los últimos 18 meses, 72,642 clientes como usted han venido a buscar un número de teléfono para Postmates y nos han ayudado a confirmar que no tienen uno. Las razones comunes por las que las personas intentan llamar al departamento de atención al cliente de Postmates incluyen Setup service, Cancel service, Overcharge/Strange charge, Complaint y otros problemas de servicio al cliente. En lugar de tratar de llamar al Postmates, le recomendamos que nos diga qué problema tiene y luego, posiblemente, contactarlos por correo electrónico o web. Desafortunadamente, en este momento Postmates no tiene ningún número de teléfono. No siempre está claro cuál es la mejor manera de hablar con Postmates representantes, por lo que comenzamos a recopilar esta información a partir de sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Postmates - by phone or otherwise

Si bien Postmates no tiene un número gratuito, existen 2 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Postmates clientes, es contándole a GetHuman sobre su problema anterior y permitiéndonos encontrar a alguien que lo ayude. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de help@postmates.com para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Postmates, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Postmates.

How GetHuman Helps If Postmates Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Postmates, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our T-Mobile Phone Number page. Or our Hulu Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Postmates customers like yourself.

What is GetHuman's Relationship to Postmates?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Postmates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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