Ubiquiti Networks is a technology company that sells data equipment including routers and cameras. As a well-respected and established company, it is not surprising that Ubiquiti Networks gets many requests for customer service each and every day.
It should be noted that Ubiquiti Networks does not provide phone-based customer service. If you need to contact Ubiquiti Networks, you'll need to visit its website and follow the instructions for getting in contact through its "Contact Us" page.
Why Do People Contact Ubiquiti Networks Customer Support?
People call Ubiquiti Networks customer support for a range of reasons, including:
Placing a product order
Changing or canceling an order
Technical support
Warranty claims
Finding an authorized distributor
Billing issues
Questions about available products
Best Practices for Contacting Ubiquiti Networks Customer Service
There are several things that you can do to help ensure that your communications with Ubiquiti Networks customer service is handled quickly and professionally:
Make sure you are directing your customer service request appropriately. You can visit the customer support page or the "Contact Us" page on the company's website for direction. If you use the wrong communication method, or fail to direct your issue to the correct department, you may experience delays.
Assemble and scan necessary documentation before sending your request. Documentation may include order numbers, product make and model numbers, order confirmation emails, billing statements and previous correspondence between you and the company regarding your concern.
State your concerns clearly and succinctly in your customer service requests. If you are not using live chat but are opting for an email form or direct email, reference any attachments by document name so that the agent knows what he or she should be looking at.
Take note of when you send your request. Mark it on your calendar so you'll know when it is appropriate to follow-up if you don't hear back in a timely manner.
How do Consumers Feel About Contacting Ubiquiti Networks Customer Service?
Many customers are unhappy about the fact that Ubiquiti Networks does not provide phone-based customer service. These customers would prefer to speak one-on-one with a customer service representative. Still, consumers realize that Ubiquiti does offer a real-time option in the form of live chat. In addition, there is no evidence online that there is a pattern of poor performance by customer service representatives. This indicates that consumers are generally satisfied with the level of support provided.
What Kind of Issues can a Ubiquiti Networks Customer Service Representative Resolve?
Customer service representatives can resolve many issues, including providing troubleshooting and technical support, referring consumers to authorized dealers, making changes in online orders, facilitating returns or exchanges and processing warranty claims. Agents can also research billing issues.
What Can't Easily Be Resolved by Ubiquiti Networks Customer Service?
In some cases, problems with equipment or its software will require more extensive diagnostics than what a remote customer service agent can provide. In such cases, an agent may be able to refer you to an authorized repair center or direct you to mail the product back to the company, but obviously cannot perform the diagnostics or repair him or herself.
If you have purchased a product through an authorized distributor, keep in mind that the distributor is a third-party business and Ubiquiti Networks has limited control over how that company operates. You may be able to file a complaint, but ultimately you will have to resolve the issue on your own.
If your product is incompatible with software or hardware that you already have, your customer service representative may be able to suggest a workaround, but can't be held responsible for incompatibilities with a third-party product. You may have to use a different product or software, or you can contact the manufacturer of the troublesome product to see if that company has any advice.
What Should You Do If You Have an Unsuccessful Communication with Ubiquiti Networks?
If you get a response me Ubiquiti Networks customer support and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.
First, review the correspondence that you received. You may be able to identify an area of misunderstanding or miscommunication that needs to be addressed.
Secondly, right back and explain that you are unhappy with the response you have received and explain why. If you feel that details were missed in the first communication, state them clearly and provide additional documentation if possible.
Ubiquiti Networks also provides a community forum that may be helpful. Experienced users as well as staff are in this forum and may be able to provide you with assistance. If you purchased your product through a third-party dealer, consider getting in touch with that dealer. The company may be willing to intervene on your behalf or even correct the situation themselves as a goodwill gesture.
Este es el mejor número de teléfono de Ubiquiti Networks, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas y dirigirse directamente a un agente de Ubiquiti Networks. Este número de teléfono es el mejor número de teléfono de Ubiquiti Networks porque 8,850 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron sus comentarios. Los problemas comunes que aborda la unidad de atención al cliente que responde a las llamadas a 408-942-3085 incluyen Where to buy, Complaint, Technical support, Repairs, Returns y otros problemas de servicio al cliente. En lugar de intentar llamar a Ubiquiti Networks primero, considere describir su problema primero; a partir de ahí, podemos recomendar una forma óptima de contactarlos por teléfono, correo electrónico o web. En total, Ubiquiti Networks tiene 1 número de teléfono. No siempre está claro cuál es la mejor manera de hablar con los representantes de Ubiquiti Networks, por lo que comenzamos a recopilar esta información a partir de sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Si bien 408-942-3085 es el mejor número gratuito de Ubiquiti Networks, existen 3 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente puede ser simplemente contarle a GetHuman sobre su problema y dejar que intentemos encontrar la mejor manera de contactarlos o buscar ayuda para ese problema en particular. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de support@ubnt.com para Technical Support. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Ubiquiti Networks, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Ubiquiti Networks.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ubiquiti Networks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Chase Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Chase or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.