Xfinity Phone Number

Call Xfinity customer service faster with GetHuman

800-934-6489
Customer service
877-228-8567
Llame para un nuevo servicio
Current Wait: 3 minutos (3m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 10:45am
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Get to a live person fastest: Presione 0 # hasta que alguien conteste

Reasons customers like you called recently

I’m trying to pay my bill online
I WANT YOU TO CANCEL THE SEASONAL PROGRAM I REQUESTED OCT********. THEN, RESTORE MY...
Restore my Xfinity service* cancel the Seasonal program I ordered on Nov********.
Got a new TV and it needs hooked up and programmed
I have spent the past three hours trying to contact Xfinity. I don’t know what else to...
My current plan had a discount and it’s about to expire. I need to renew this discount...
I need to know how to get through to a human agent for xfinity.com I want I don't want...
EVERYTIME I Call xfinity it hangs up on me and I need help with xfinity mobile
My internet and cable are not working
My service has been turned off I need to pay my bill and get it turned back on
We were sent equipment that is different than the old. Our multiple attempts to install...
When Fios was installed in our home the tech did not replace the cover (plate) on the w...
A tech installed fios in our home and left the wires open. He did not replace the exis...
I have just found out that identity step is happened to me while at the location of the...
I want to restore my complete service and cancel the SEASONAL service I requested days ago.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xfinity's Phone-Based Customer Care

Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Xfinity?

People call Xfinity for many reasons including:

  • Requesting new service, changing service, or canceling service
  • Adding additional services or upgrading to another plan
  • Requesting technical support
  • Scheduling repair calls
  • Problems with bills and payments

There are several ways that you can get in touch with an Xfinity representative by phone:

  • Visit Xfinity's website and request a chat conversation with a customer service representative.
  • Call Xfinity's toll-free number.
  • Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
  • Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.

How Do Consumers Feel About Xfinity Phone Customer Service?

Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.

Noteworthy Customer Service Cases

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.

What Can Be Accomplished with Xfinity Phone-Based Customer Service?

Most issues that you might experience with your service can be resolved over the phone, including:

  • Billing issues
  • Service starts, stops and changes
  • Installations and repairs
  • Resetting connections and testing speeds

Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.

What if Calling Xfinity Telephone Customer Service Doesn't Work?

While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.

In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:

  • Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
  • Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
  • Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
  • Contact an Xfinity retail store. An in-person meeting might resolve your issue.
  • Call back later. The next representative you speak to may be able to understand and resolve your issue.

Customer Number 800-934-6489 - by the Numbers

Número de teléfono para marcar800-934-6489
Devolución de llamada disponibleNO
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLunes a sábado de 7 a.m. a 9 p.m.
El mejor momento para marcar10:45 am
Navega por el laberinto del teléfono a un humanoPresione 0 # hasta que alguien conteste
Espera promedio
Espera actual3
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono
Calidad de la comunicación70%
Calidad de la ayuda80%
Votos de los clientes468
Información actualizada por última vezThu Dec 01 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Xfinity's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Xfinity, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas y dirigirse directamente a un agente de Xfinity. Este número de teléfono es el mejor número de teléfono de Xfinity porque NaN clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron sus comentarios. Los problemas comunes que aborda la unidad de atención al cliente que responde a las llamadas a 800-934-6489 incluyen Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service y otros problemas de servicio al cliente. En lugar de intentar llamar a Xfinity primero, considere describir su problema primero; a partir de ahí, podemos recomendar una forma óptima de contactarlos por teléfono. En total, Xfinity tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con los representantes de Xfinity, por lo que comenzamos a recopilar esta información a partir de sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Xfinity - by phone or otherwise

Si bien 800-934-6489 es el mejor número gratuito de Xfinity, existen 2 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros Xfinity clientes, es llamando a su 877-228-8567 número de teléfono de su Llame para un nuevo servicio departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 877-228-8567 para Llame para un nuevo servicio. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Xfinity, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Xfinity.

What is GetHuman's Relationship to Xfinity?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Xfinity Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Xfinity contacts
Xfinity Número de teléfonoBEST
General customer information

Other Toll-free & Customer Numbers

Llame para un nuevo servicio877-228-8567

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