Toll-free·Calls Reservations·Most popular Air France number
Q:
How do I talk to a live human at Air France?
A:Press 1 for English, then wait for a representative. Do not press anything when prompted to.
Q:
Does Air France offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-11:00pm EST.The least busy day is Sunday, and the most busy day is Tuesday. Details
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Air France phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then wait for a representative. Do not press anything when prompted to.
Here is how our research team describes the way the Air France phone system greets you: Flying Blue member, press the # key; otherwise, please wait.
Below are some clips we've found from Air France's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Air France service line.
For English, press one. If you are a Flying Blue member, please press the pound key.
Otherwise, please wait.
Please be aware that our assistance use information and tools
that you can also find on airfons dot com. For a faster response, we recommend you visit our website and use our self-service options.
Press the star key if you need help with flight changes, travel requirements, vouchers and refunds, or flight schedules.
Otherwise, stay on the line for any other questions."
Excerpt from a call with Air France
Saturday, January 6, 2024 4:43 PM
They may ask you to enter information with the dial pad
"Welcome to the Air France service line.
For English, press one.
For Nelon Skistree. If you are a Flying Blue member, please press the pound key.
Otherwise, please enter your FlyingBlue number."
Excerpt from a call with Air France
Sunday, February 4, 2024 11:54 AM
What are the hours and when should I call?
Air France operates the call center for this 800-237-2747 phone number Mon-Sun 8am-11:00pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 509 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air France phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air France staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air France is Sunday.The most busy day to call is Tuesday, which averages 102% more phone calls by comparison.Again, this is based on a sample of 509 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call Air France
In summation, the best day to call Air France is Wednesday.
Why Customers Call Air France
If you have time to do a bit of reading before you call Air France, we recommend you read over some of our problem-specific articles.
The baggage allowance for Air France flights depends on the class of travel and the destination. For Economy class, passengers are generally allowed one cabin bag and one checked bag weighing up to 23 kg (50 lbs). Premium Economy passengers can carry two cabin bags and two checked bags of the same weight. Business and La Première class travelers may bring two cabin bags and three checked bags, each weighing up to 32 kg (70 lbs). For most destinations, infants up to 2 years old are allowed one cabin bag and one checked bag weighing up to 10 kg (22 lbs). However, specific rules apply to different routes and ticket types, so it is recommended to check with Air France or refer to their website for precise details on baggage allowances prior to travel.
Air France offers various seat selection options for its passengers. Firstly, passengers can choose their preferred seat during the booking process. This allows them to select seats with extra legroom, near the exits, or at the front of the cabin for quick deboarding. Flying Blue members enjoy greater flexibility, as Silver, Gold, and Platinum members can choose seats for free, while Explorer members benefit from reduced rates. Another option is to purchase a Seat Plus for a more comfortable experience, with extra legroom, quicker disembarkation, and additional services. Passengers can also change their assigned seat for a fee, subject to availability. Overall, Air France provides a range of seat selection options, ensuring passengers can tailor their flight experience to their preferences.
Air France welcomes pets and animals on board as carry-on or checked baggage, depending on their size and weight. Small dogs, cats, birds, and other small pets (up to 8 kg including the carrier) can travel in the cabin, provided they remain in a suitable carrier throughout the flight. In-cabin pets must be well-behaved, clean, and not disturb other passengers. Birds of prey are not permitted in the cabin. Larger animals must travel as checked baggage or cargo, according to their weight and size. Specific requirements apply for transporting animals as cargo, ensuring their safety and well-being. It is important to check the airline's guidelines and make the necessary arrangements beforehand, including proper documentation, health certificates, and bookings. Air France prioritizes the comfort and safety of both passengers and animals during their journey.
Click the link above to get answers to just about any Air France customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air France, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 30m 4s , Apr 15, 2024 6:28 PM
- From a call lasting 9m 17s , Apr 15, 2024 12:08 PM
Correct middle name on ticket: "I just want to correct the middle name on the second passenger's ticket."
- From a call lasting 11m 23s , Mar 28, 2024 8:33 PM
Assistance with booking and luggage: "I want to add assistance for my mom's booking and verify her luggage allowance before travel."
- From a call lasting 16m 2s , Mar 21, 2024 7:24 PM
Request for ticket rebooking: "I'm wondering if it's possible for this case to be revisited so we can see if I can get a ticket or can get this ticket to be able to go."
- From a call lasting 39m 3s , Mar 19, 2024 6:53 PM
Questions about tourist visa: "Can Air France help with applying for a tourist visa to the United States?"
- From a call lasting 3m 51s , Mar 14, 2024 3:24 PM
Change flight date: "I thought my flight was tomorrow, but it's actually today, and I can't make it to the airport in time."
- From a call lasting 13m 40s , Mar 10, 2024 7:55 PM
Seat upgrade inquiry: "On my app, it's showing hundred eighty seven pounds, but then when I go to pay, it goes up to two hundred and fifty seven."
- From a call lasting 13m 46s , Mar 3, 2024 3:46 PM
Issue with seat upgrade: "I booked two tickets with Air France Flying Blue on my account, but they moved the seats from premium economy to regular economy, which is obviously unacceptable to us."
- From a call lasting 4m 3s , Mar 2, 2024 11:44 PM
Change reservation: "I have a reservation I'd like to change."
- From a call lasting 11m 37s , Mar 2, 2024 3:32 PM
More Air France Customer Service Contacts
There are of course other ways to contact Air France customer service besides the phone. Below we list the best ones, by medium.
Air France Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Air France, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Air France customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Air France's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air France agent. This phone number is Air France's best phone number because 20,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-2747 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. The Air France call center that you call into has employees from Tampa, FL / Philippines and is open Mon-Sun 8am-11:00pm ET according to customers. In total, Air France has 1 phone number. It's not always clear what is the best way to talk to Air France representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air France. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air France. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.