Cebu Pacific Airlines Customer FAQ

Once you've made your booking on the Cebu Pacific Airlines website or app, your payment should be processed immediately if you've paid by credit card. If you've chosen to pay by other methods such as bank transfer or over the counter, make sure to settle your payment within the provided payment center's operating hours. After successful payment, you should receive a confirmation which includes booking details. If you haven't received this within 24 hours or are facing issues with your payment, there is a link to the most up-to-date contact information right here on this page where you can reach out to Cebu Pacific Airlines for assistance.

The most up-to-date contact information for Cebu Pacific Airlines, including the customer service hotline, is provided right here on this page that you're viewing. Please refer to that for the necessary details.

To get a priority lane for baggage drop off with Cebu Pacific Airlines, you need to avail of the "GetGo" membership. Members of the GetGo come under frequent flyers program and have certain special privileges including priority check-in and baggage drop off. Ensure to add your GetGo number during your booking process to avail these services. For passengers who need assistance, such as the elderly, pregnant women, persons with disability or medical conditions, priority can also be given.

If you've misplaced your booking reference for your Cebu Pacific flight, don't worry. You should have received a confirmation email when you initially made the booking. This will contain your booking reference. If you cannot find the email, check all email folders including the spam or junk inbox. If you created an account with Cebu Pacific when you made the booking, you can also log in to your account and find booking details there. Remember, the booking reference is often a series of numbers, letters, or combination of both.

Generally, Cebu Pacific Airlines require a valid photo identification such as a passport or driver's license for travel, especially for international flights. A birth certificate might not be considered a valid form of identification for travel as it does not have your photo. For domestic flights, the rules might vary, but it's always important to have some form of valid photo ID. Please ensure that you have updated your ID before your flight to avoid any inconveniences.