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EVA Air Customer FAQ

Top Answers & How-to Guides

What is EVA Air's Phone Number?

The question we are asked most often is about how to talk to EVA Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available options for EVA Air's airport lounge access?

EVA Air offers a variety of airport lounge access options to enhance the travel experience. Premium Laurel and Royal Laurel class passengers,...
Ask any question you have about EVA Air customer service, get an answer now.

Recent EVA Air Customer Questions

Do EVA offer fly now pay later program?

Yes, EVA Air has a Fly Now Pay Later program. This program allows you to book your flight now and make installment payments over time. The length and terms of the installment plan will depend on the service of the financial institution provided. It's designed to make traveling more affordable and convenient. It's important to understand the terms and conditions before choosing this payment option, as interest or other charges may apply. It's also worth noting that this service is subject to availability and may not be available in all regions or for all flights.
Asked May 11, 2024 2:33 PM

How do I get EVA credit card to be used for flying to the Philippines

EVA Air doesn't offer a specific credit card. However, you can utilize any major credit card to book your flights to the Philippines on their website, through a travel agency, or via their app. If you're looking to earn rewards from flying with EVA Air, you may want to explore their partnership programs like the Infinity MileageLands program. Through this program, you can accrue miles from EVA Air flights, which can then be redeemed for flight discounts, seat upgrades, and other perks.
Asked May 11, 2024 2:30 PM

Did not put middle name on booking

If you forgot to include your middle name during your booking with EVA Air, it's typically not a problem. Airlines usually focus more on your first and last name, and these need to match what's on your identification. However, if you're still concerned or if your ticket and identification don't match, then you may want to contact EVA Air directly. The most up-to-date contact information is available right here on this page that you're viewing.
Asked May 2, 2024 12:07 PM

i forgot to add my middle name

No problem. While booking, EVA Air mainly considers the first and last name. As long as your first and last name matches your passport, you should not experience difficulties. However, if you'd like to include your middle name for consistency, please connect with EVA Air's customer service directly as they can guide you better. Their staff will provide instructions based on their specific policy. Please have your booking reference number at hand when you make the call.
Asked Mar 20, 2024 12:44 AM

Am sending a small dog from spokane wa to manila Philippines he is going as cargo because he is traveling by its self just need an approximate cost

We're sorry, but we cannot provide a precise cost for cargo transport of a small dog from Spokane, WA to Manila, Philippines as the cost can vary based on several factors, which include the dog's size, the travel crate size, and the exact travel dates. Additionally, there may be other factors such as quarantine costs in the destination country, or possible additional transport costs. All these considerations might influence the final rate. For the most accurate fee breakdown, it is best to contact EVA Air directly or check their official website for detailed cargo shipping information.
Asked Mar 12, 2024 9:15 PM

Help me with my EVA Air customer service issue

Lost and Found

How Do I Check the Lost and Found at EVA Air?

If you have lost an item on EVA Air, you can find in lost and found. Checking the lost and found at EVA Air is simple. You may do it...

Flight Changes

How Do I Change or Cancel My Flight with EVA Air?

Do you need to make any changes to your flight with EVA Air? Having to change or cancel your flight can be a huge inconvenience. EVA...

Baggage Allowance

What is the baggage allowance for EVA Air?

EVA Air offers different baggage allowances depending on the travel class and destination. For Economy Class passengers on most routes,...

Inflight Entertainment

What is EVA Air's inflight entertainment system?

EVA Air's inflight entertainment system is a state-of-the-art entertainment platform designed to enhance the onboard experience for...

Special Meals

Can I request a special meal on EVA Air?

Yes, passengers on EVA Air can request special meals to accommodate their dietary restrictions or preferences. The airline offers a...

Ticket Upgrades

What are the options for upgrading my ticket on EVA Air?

EVA Air offers several options for upgrading your ticket to enhance your travel experience. If you wish to enjoy more comfort and spaciousness,...

Frequent Flyer Program

What is the EVA Air frequent flyer program?

The EVA Air frequent flyer program is known as Infinity MileageLands. It offers exclusive benefits and rewards for loyal customers....

Payment Methods

What are the accepted forms of payment for EVA Air bookings?

EVA Air accepts various forms of payment for bookings, providing convenience to passengers. Payments can be made using major credit...

Pet Travel

What are the restrictions for traveling with pets on EVA Air?

EVA Air allows passengers to travel with pets as checked baggage or in the cabin, subject to certain restrictions. For pets traveling...

Passenger Assistance

Does EVA Air offer any assistance for passengers with disabilities?

Yes, EVA Air is committed to providing assistance for passengers with disabilities. We strive to make air travel accessible and comfortable...

Group Bookings

What are the options for booking a group trip with EVA Air?

For booking a group trip with EVA Air, there are two options available. The first is reserving through the official EVA Air website....

Airport Lounge Access

What are the available options for EVA Air's airport lounge access?

EVA Air offers a variety of airport lounge access options to enhance the travel experience. Premium Laurel and Royal Laurel class passengers,...
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