I have an AAA membership that includes family members. I wanted to add another person, so I called the 407-444-7000 customer service number to ask if I needed to pay more to add a member. An automated voice response system welcomed me to the American Automobile Association and asked how it could help me. I said, “Membership.” The voice told me to wait while it transferred me and said the call might be recorded and monitored for quality assurance.
After three rings, an agent answered and told me I had reached AAA Member Relations. She wanted to know how she could help me. I asked her, “How many people could be part of a family membership?” She said that question would be something my local AAA affiliate could answer because it varies according to the region. The agent asked me for my city and state. I gave her that information, and she found the number for the AAA club in my area. After writing the number down, I was still curious about the number I just called. I was under the impression that it was a customer service number where I could get help. When I told her that, she explained that the number I called was for an office in Florida.
Although I did not get the answer I expected from the first call, the agent was helpful because she provided a number for a local office. I called the number, expecting a response like the Florida number. I hoped to speak to a human once the automated voice system screened my call.
After the system answered, it offered a menu where I could select what I needed from a list that included membership, roadside assistance, and maps. Once I chose membership, the system asked me to enter my membership number. After entering the number, a voice said there was reduced service due to circumstances beyond their control and the hold time would be longer than usual. The system then gave me three alternatives: visit the AAA website, request a callback or stay on the line. Staying on the line meant at least a 15-minute wait. I chose to end the call and try to reach the local office when I had more time.
People call AAA to get memberships, roadside assistance and help with trip planning. What I liked about calling the 407-444-7000 customer service number is that I didn’t stay on the line long before a human answered my call. Because roadside assistance is one of the primary reasons a person might call, it was nice to see that a human responded so quickly. She could have answered my membership question if I lived in that region. The agent was friendly and professional, took the time to connect me to a local office and wished me a good day before ending the call.