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Since my move to Ohio, I haven't had internet because I've been too busy to sit down and investigate my options. I had a major internet carrier before my move and it was far too expensive, so this time I thought I would look for a smaller company to hopefully help cut down my costs. For that reason, I wanted to chexk out Optimum which I heard piggybacks off a major carrier but offers more affordable plans. With that in mind, I figured the easiest way to sign up was just to call.
I was hoping this wouldn't take me too long, since you can easily spend forever waiting to talk to someone at an internet company. Between outages and billing questions, and then business clients, there are a lot of reasons why people could be calling Optimum. In fact, it turns out that Optimum's 888-276-5255 phone number went straight to its business service department, but I was able to choose residential service, so it all worked anyway. Unfortunately, Optimum wasn't an option for my address, but for anyone else, this line will help you sign up for internet even if you aren't calling about business service.
When I called, an automated voice answered the phone call and said, "Thank you for calling Optimum Business. To get started, please enter or say the 10-digit phone number that is on your account. You can also say, use my account number. You can also say, become a customer." Obviously, I didn't have a number linked to an account, so I just said that I wanted to become a customer. The next question was whether I was a home or business customer. I chose home, and then it asked me for the Zip code where I would like to have service.
It told me that, unfortunately, Optimum doesn't offer service in my area yet, but to hold because it does have a partner that offers internet service to my Zip code. That was a little disappointing, but I figured that the partner company would be about the same if Optimum was referring me straight to it. I was transferred to the SmartMove customer service line where I had to answer similar questions before a customer service agent picked up. It took me about five minutes to talk to someone there.
I'd recommend calling this line to anyone because it seems that even if Optimum can't offer service to you, it can find another company that can. That's more helpful than attempting to figure it out on your own.
This is Optimum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optimum agent. This phone number is Optimum's best phone number because 185,034 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-276-5255 include Change Plan, Technical Support, Dispute a Charge, Service Outage, Cancel Account and other customer service issues. The Optimum call center that you call into has employees from Connecticut, New Jersey, New York and is open Mon-Fri 9am-5pm, Sat 9am-1pm ET according to customers. In total, Optimum has 7 phone numbers. It's not always clear what is the best way to talk to Optimum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Optimum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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