Comcast Phone Number

Calling Comcast customer service faster by GetHuman

800-266-2278
Customer service
866-203-0432
New customers
Current Wait: 29 minutos (29m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 0 # cada vez que solicite un número de teléfono y luego espere. Para los clientes existentes, SIEMPRE debe ingresar los últimos 4 de su número social que pertenece al titular de la cuenta, luego presione 1, luego 2.
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Reasons customers like you called recently

I am having issue with my internet speed, If I try and open two or more tabs it will no...
Outage * times This week * ridiculous
I need to talk to a person.
I can no longer receive emails to *****@***.com. I have checked the Imap and SMTP sett...
Is there any way you can waive the latest late fee.
i would like to speak to a technical support rep in the united states.
I need to speak to an agent about a personal matter with an individual who is using the...
I was going to cancel my home phone ***-***-**** but after speaking to your agent it wo...
I need to arrange for new TV and internet service at my newly constructed home. The add...
I need to talk to an agent
I have had to rebook my gateway * times this week. I would like a new gateway if that...
Don't know why my service don't work and I have a payment arrangement
I’m taking steps to attain cable at my new residence. Could you give me a call back at...
obtained new cable box but on input on tv.*do i need to activate the cable box
I need help with my wifi
See more recent reasons for calling

Help me with my issue

How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

Número de teléfono para marcar800-266-2278
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLunes a sábado de 7 a.m. a 9 p.m.
El mejor momento para marcar8:30 am
Navega por el laberinto del teléfono a un humanoPresione 0 # cada vez que solicite un número de teléfono y luego espere. Para los clientes existentes, SIEMPRE debe ingresar los últimos 4 de su número social que pertenece al titular de la cuenta, luego presione 1, luego 2.
Espera promedio
Espera actual29
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, twitter, web
Calidad de la comunicación55%
Calidad de la ayuda54%
Votos de los clientes20,164
Información actualizada por última vezMon Oct 19 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Comcast, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Comcast. Este número de teléfono es el mejor número de teléfono de Comcast porque 331,158 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-266-2278 incluyen Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service y otros problemas de servicio al cliente. El Comcast centro de llamadas al que llama tiene empleados de South Carolina, Pennsylvania, Colorado, New Hampshire y está abierto Mon-Sat, 7 AM to 9 PM según los clientes. En total, Comcast tiene 11 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Comcast representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Comcast - by phone or otherwise

Si bien 800-266-2278 es el mejor número gratuito de Comcast, existen 15 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Comcast clientes, es llamando a su 866-203-0432 número de teléfono para su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 866-203-0432 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Comcast, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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