A:Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.Our free phone can also navigate phone menus to get a live human at Comcast for you.
Q:
Does Comcast offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-7pm EST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 16 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Dial # 1, then 1+ zip code, then 1+1, then account phone #. For Business technical support. · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · This is the number for Business Accounts. Press 0, then enter zip code, then press 5 · I have the numbers of your street address as ????. Is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · For Business questions or for ordering new service. · Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Press 3, 1, 1, 1, 1, then * (star) · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 8:30am-6pm EST · Executive Response Team at headquarters in Philadelphia. · Xfinity - I have the numbers of your street address as ????. Is this the account you are calling about?
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Comcast below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Comcast phone number to document the phone system.
Here is how our research team describes the way the Comcast phone system greets you: I have the numbers of your street address as ????. Is this the account you are calling about?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
Below are some clips we've found from Comcast's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Say phone number or account number.
I understand you'd like to speak to an agent.
But I need a little more information from you to better service your call. Let's try this again.
Please say or enter any phone number associated with your account."
Excerpt from a call with Comcast
Wednesday, March 26, 2025 6:42 PM
They may ask your reason for calling (instead of a menu)
"Say phone number or account number.
Hook up your account. I'll need a phone number or account number.
Which would you like to use? You can say phone number or account number."
Excerpt from a call with Comcast
Wednesday, April 30, 2025 6:30 PM
They may ask you to enter information with the dial pad
"Again,
Let's try this. Using your keypad, enter the ZIP code where you have or want service."
Excerpt from a call with Comcast
Thursday, September 5, 2024 11:27 PM
They may ask you to say or enter information
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Enter or say the last four digits of your account number one digit at a time."
Excerpt from a call with Comcast
Monday, January 20, 2025 4:16 PM
They may need to look up your account
"Say phone number or account number.
I understand you'd like to speak to an agent, but I need a little more information from you to better service your call.
Let's try this again. I'll need a phone or account number to look you up."
Excerpt from a call with Comcast
Tuesday, May 6, 2025 7:08 PM
The first phone menu
"How Hello, and thank you for calling Xfinity.
You can download the Xfinity app or visit xfinity dot com slash chat for twenty four hour support whenever you need it.
This call may be monitored or recorded.
Make a selection to continue with this call. We'll need some information before we can assist.
We'll need some information before we can assist. For technical support, including appointments and activations, press one.
For billing and payment support, press two.
To set up new service, or to change existing services, press three.
To move or transfer your service, press four."
Excerpt from a call with Comcast
Monday, May 5, 2025 12:29 PM
What are the hours and when should I call?
Comcast operates the call center for this 800-934-6489 phone number Mon-Sat 8am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 8,936 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Comcast at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comcast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comcast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Comcast is Saturday.The most busy day to call is Monday, which averages 48% more phone calls by comparison.Again, this is based on a sample of 8,936 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 178% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Comcast is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Comcast staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Upon calling this number, I was connected with a recording that thanked me for contacting Comcast for Business. I was notified that my call could be recorded or monitored and that I could learn more about the company's privacy policy online. The recording then asked me to say, in a few words, what type of help I needed.
When I asked how to become a customer, the voice recognition system easily recognized my request. However, the voice-activated menu wasn't very intuitive or logically laid out.
I was then asked to enter or say the ZIP Code in which I have or want Comcast service. When I entered my ZIP Code as requested, the recording told me it could not find my account; this was somewhat confusing as it never asked for an account number. After that, however, it asked me to enter these details. Entering my phone number gave me a confirmation that no account existed for me. I was then asked if I wanted to become a customer.
When I said yes, I was notified that service was not available in the area I selected. Then, I was asked if I would like to connect with an agent anyway. I selected yes and waited about 10 minutes to be connected with a representative. I did call in the evening, outside of traditional business hours — you may have to wait longer if you're calling during peak hours.
When the agent answered, they sounded pleasant. I asked them several questions about the areas in which Comcast provides business service and how to get it installed. I had to clarify my question when the agent simply said that no service was available for my ZIP Code. For this reason, I think their answers may have been scripted.
The representative took a few seconds to pull up the information I requested and provided some nearby areas where I could get Comcast business service. They also gave me details about the type of equipment available and the time it would take to schedule a service call. When I asked about the average time it takes to get technician service for hardware issues, the agent responded that this varied depending on the number of technicians and service requests in my area. The representative was knowledgeable about the costs associated with service and installation but did not offer me any type of promotion.
The person I spoke to had a thick accent and was a little difficult to understand, but eventually answered all my questions to my satisfaction. Overall, between the menu and the agent I spoke to, my experience with Comcast's business customer service was a little frustrating at times.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Comcast
If you have time to do a bit of reading before you call Comcast, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Comcast customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Comcast is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service through chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Comcast provides this option.
Comcast, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Comcast customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. This phone number is Comcast's best phone number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-934-6489 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat 8am-7pm ET according to customers. In total, Comcast has 8 phone numbers. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Comcast. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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