DirecTV Phone Number

Calling DirecTV customer service faster by GetHuman

888-238-3712
Customer service
888-715-3291
Nuevo conserje de clientes
Current Wait: 21 minutos (19m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 2 para solicitar un nuevo servicio, presione 1 para servicio al cliente o presione 3 para escuchar las promociones actuales
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

My bill went up..*Again
Account is frozen and would like to get it activated again. And check into internet ser...
How do I get rid of the close caption message on my television? What button do I push...
I dont know how to pay my bill because I dont know the account number and the phone num...
got a directv remote not working with new tcl tv , tcl says it your remote is the probl...
I like to take my service out of vacation hold on DirecTV
I have a question about my bill
Fox News not coming in clear blurry rainbow effect
We have been loyal directv customers for over ** years. I called customer service about...
I'm not able to log into DirecTV app
Goodmorning my bill is paid I'm I'm not getting any of my channel needs to know what is...
Hi**I am facing issue with my tv it showing me the error code *** and *** please help m...
Starting today, I received error code ***, reset swim, etc. I have been a long time cu...
I want to talk to the legacy department on adjusting my DIRECTV invoice. It’s gone up o...
I'm a ** year old widow,my only source of income is Social Security can my bill be redu...
See more recent reasons for calling

Help me with my issue

How to call DirecTV

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

Número de teléfono para marcar888-238-3712
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar9:30 am
Navega por el laberinto del teléfono a un humanoPresione 2 para solicitar un nuevo servicio, presione 1 para servicio al cliente o presione 3 para escuchar las promociones actuales
Espera promedio
Espera actual21
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, facebook, twitter, web
Calidad de la comunicación65%
Calidad de la ayuda33%
Votos de los clientes74,383
Información actualizada por última vezTue Jan 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de DirecTV, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente DirecTV. Este número de teléfono es el mejor número de teléfono de DirecTV porque 226,548 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 888-238-3712 incluyen Dispute a Charge, Cancel Account, Service Outage, Technical Support, Payment Inquiry y otros problemas de servicio al cliente. El DirecTV centro de llamadas al que llama tiene empleados de Colorado, Idaho, Montana, Texas, Oklahoma, Philippines y está abierto 24 hours, 7 days según los clientes. En total, DirecTV tiene 7 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con DirecTV representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting DirecTV - by phone or otherwise

Si bien 888-238-3712 es el mejor número gratuito de DirecTV, existen 11 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros DirecTV clientes, es llamando a su 800-531-5000 número de teléfono para su Servicio al Cliente departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-531-5000 para Servicio al Cliente. Si cree que esta información es inexacta o conoce otras formas de comunicarse con DirecTV, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

DirecTV Contact Info

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!