Nevada Department of Motor Vehicle and Public Safety (DMV/RMV) Customer Service

The Nevada Department of Motor Vehicle and Public Safety makes it clear that they prefer people to visit their online website for services. The recording greets callers by asking them to go to the online website to take care of many services. It then lists a lengthy directory that includes everything from vehicle registration to driving tests to car titles and commercial carriers. There is no option to wait and talk to a representative. I prefer to speak to someone, but since there wasn't an option, I pressed 1. 

My primary goal was to speak to someone about the materials I would need to have with me for my daughter to take the driver's exam. I also wanted to know what the process would entail and how long it would take. These are questions I knew that I would not find online, which is why I was using the automated system. The directory said to choose option one for scheduling a driver's test, so I was a bit put off when option one instead took me to the DMV centralized call center. 

It was a bit off-putting to be dumped into another call bank that seemed to offer almost the exact same things that the first one did, but after hanging up and calling again, I quickly realized I would have to just navigate another directory. 

Also, noteworthy is the assistance that callers go online for help. The first thing the DMV centralized call center does before even listing any options is to recite a long list of things they refuse to help with over the phone. Callers are strictly instructed that if they want to pay any fees, complete a transaction, or take care of several other options, they must go online. 

Once again, I did not want to go online, so I chose option 1 again for driver's tests and ID cards and waited. This time I was actually added to a queue to talk to someone, and nice call music was played while I waited. Every so once in a while, a recording would say that "calls are answered in the order in which they are received." It took about 15 minutes for someone to answer the phone. I called around 3 p.m., so I cannot say whether this is normal.

The person told me they could not give me an exact timetable, but the appointments were booked for half an hour. They also listed the items I would need to take with me. They were professional, and I got my answers, but I think the customer service could have been nicer.