A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Netgear below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Netgear phone number to document the phone system.
Here is how our research team describes the way the Netgear phone system greets you: Technical support: press 1. For existing orders or if you have a product question: press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 1
Below are some clips we've found from Netgear's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for choosing Netgear. Be alert for phone and online scams.
Especially around the holidays. Netgear will never call you and ask you to install an application such as AnyDesk on your device.
Or ask you to make a financial payment on the spot in return for support.
For all data privacy queries, including CCPA and GDPR please go to net gear dot com forward slash privacy, where you will find our privacy policy as well as a link to submit a request to access download, or delete your personal data.
If you are calling for technical support, press one.
If you need help selecting a product from net gear dot com or have an existing order, press two."
Excerpt from a call with Netgear
Monday, February 5, 2024 5:44 PM
The first phone menu
"Thank you for choosing Netgear. Be alert for phone and online scams.
Especially around the holidays. Netgear will never call you and ask you to install an application such as AnyDesk on your device, or ask you to make a financial payment on the spot in return for support.
For all data privacy queries, including CCPA and GDPR, please go to net gear dot com forward slash privacy, where you will find our privacy policy as well as a link to submit a request to access download, or delete your personal data.
If you are calling for technical support, press one.
If you need help selecting a product from NETGEAR dot com, or have an existing order, press two.
To repeat these options, press zero."
Excerpt from a call with Netgear
Friday, May 31, 2024 5:21 PM
After you press 1
"To repeat these options, please listen to the following options carefully as our menu options have changed.
To direct your call to the correct support team, please have your model number available.
You can find your product name and model number on the label on the bottom of your device.
For mural digital canvas, press five.
For services including armor, or smart parental controls, press six.
For Wi Fi range extenders and Wi Fi adapters, press seven.
For Nighthawk router or mesh system, press one.
For cable modem routers, press two."
Excerpt from a call with Netgear
Friday, January 19, 2024 10:08 PM
What are the hours and when should I call?
Netgear operates the call center for this 888-638-4327 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 526 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Netgear at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netgear phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netgear staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Netgear is Sunday.The most busy day to call is Friday, which averages 77% more phone calls by comparison.Again, this is based on a sample of 526 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Netgear is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Netgear staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
I have parental controls set on my Netgear router and pay extra each month to customize the settings within my home. However, when I set up the program I may have been a little ambitious, and I think some of the settings are too strict. I'm having issues walking back those restrictions, so I figured it would be best to just contact customer service and talk to someone who could guide me through the process. I certainly can't ask the kids for help!
While Netgear is known for its routers, it sells a range of products, including mobile broadband, hotspots, business products, WiFi extenders, and more. So, I wasn't surprised it took me about four minutes to get to someone when I called Netgear's 888-638-4327 phone number. What was nice was the fact that once I got to the hold line there was no wait. Most of my time was spent working through the phone directory. I suppose with so many products there's no way to get around it. I did get the chance to listen to their extensive directory and learn about some new products, so that was interesting at least.
When I called, an automated assistant said, "Thank you for choosing Netgear. For all data privacy queries, please go to Netgear.com/privacy. If you are calling for technical support, press 1. If you need help selecting a product from Netgear.com, or have an existing order, press 2." I chose 1. Then, it said, "To direct your call to the correct support team, please have the model number available. For Nighthawk router or mesh system, press 1. For cable modem routers, press 2. For Orbi, press 3. For mobile broadband and hotspots, press 4. For the Meural digital canvas, press 5. For services including Armor or smart parental controls, press 6. For WiFi range extenders and WiFi adapters, press 7. For Powerline, press 8. For business products, press 9."
I selected option 6. Then, I had two more choices. The system asked me if I needed help with smart parental controls or billing, and I chose parental controls. After that, it was clear sailing. I had to listen to the standard privacy warning, and before hold music could even start, an agent answered the phone. At first, his voice was a little muffled, but the line cleared up and I was able to hear him much better. We talked and joked about the settings I had in place, and he helped me troubleshoot the system. Finally, everyone in my household can access the internet again.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Netgear
If you have time to do a bit of reading before you call Netgear, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Netgear customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Netgear, and their purpose. Are any of these similar to the reason you are trying to call?
Considering new router: "I think I'm probably gonna just go buy a new router system because it seems to make more sense."
- From a call lasting 10m 13s , Jul 22, 2025 9:49 PM
Complaint about RMA process: "I have a big complaint against your company regarding the finish of an RMA."
- From a call lasting 7m 17s , Apr 30, 2025 2:52 AM
Information about why customers call Netgear is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Netgear customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Netgear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netgear agent. This phone number is Netgear's best phone number because 516 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-638-4327 include Inquire About a Product, Account Access, Refund a Charge, Device Setup, Device Support and other customer service issues. Rather than trying to call Netgear first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Netgear has 1 phone number. It's not always clear what is the best way to talk to Netgear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Netgear. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netgear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
