Toll-free·Calls Customer Service·Most popular Ninja number
Q:
How do I talk to a live human at Ninja?
A:Press 1 for English, then you must choose an option 1-2. Then follow prompts.
Q:
Does Ninja offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat 9am-6pm EST.The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Ninja phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-2. Then follow prompts.
Here is how our research team describes the way the Ninja phone system greets you: Thank you for calling Shark Ninja. For English, please press 1. For product assistance or status of a recent order, press 1 to purchase Current TV offers Press 2.
Below are some clips we've found from Ninja's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling SharkNinja.
For product assistance or status of a recent order, press one.
For shark products, press one. For Ninja products, press two.
For us to provide complete support, it is important that you
specific information found only on the unit."
Excerpt from a call with Ninja
Wednesday, January 17, 2024 12:42 AM
The first phone menu
"Thank you for calling SharkNinja. For
For product assistance or status of a recent order, press one.
To purchase current TV offers, press two."
Excerpt from a call with Ninja
Monday, May 6, 2024 7:57 AM
What are the hours and when should I call?
Ninja operates the call center for this 800-365-0135 phone number Mon-Fri 9am-9pm, Sat 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 208 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ninja phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ninja staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ninja is Saturday.The most busy day to call is Thursday, which averages 83% more phone calls by comparison.Again, this is based on a sample of 208 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Ninja
In summation, the best day to call Ninja is Wednesday.
Why Customers Call Ninja
Below is a sample of recent calls to Ninja, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking warranty support: "I just wanted to know, under the warranty, is that something that's covered?"
- From a call lasting 20m 30s , May 11, 2024 7:51 PM
Issue with withdrawal process: "My withdrawal amount was today, withdrawal two hundred rupees in."
- From a call lasting 8m 16s , May 9, 2024 11:52 PM
Issue with pending transaction: "I have a transaction pending but the withdrawal processing is not completed."
- From a call lasting 3m 59s , May 9, 2024 11:46 PM
Blender malfunction report: "I had a piece of the blade break off with the not Ninja ones before."
- From a call lasting 35m 57s , May 9, 2024 3:43 PM
Checking order status: "I'm trying to see if my order has been processed."
- From a call lasting 7m 31s , May 8, 2024 1:06 PM
Warranty registration assistance: "I just purchased the Ninja Double Oven and I'm trying to fill out the warranty, but I can't find the serial number on the unit."
- From a call lasting 10m 4s , May 7, 2024 4:02 PM
Requesting replacement parts: "I'm looking for the coffee filter and basket holder for my Ninja coffee maker, as the current one is broken."
- From a call lasting 26m 44s , Apr 5, 2024 10:47 PM
Incorrect item received: "I ordered pint jars but received vacuum cleaner cords instead."
- From a call lasting 2m 20s , Apr 5, 2024 1:26 PM
Product inquiry: "I got a Nutriq Ninja grinder, I guess it is."
- From a call lasting 4m 29s , Apr 4, 2024 6:49 PM
Defective air fryer: "My brand new air fryer stopped working after just over a month, the power button doesn't even turn on."
- From a call lasting 6m 21s , Apr 1, 2024 7:08 PM
Conclusion and closing notes
This is Ninja's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ninja agent. This phone number is Ninja's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-365-0135 include and other customer service issues. Rather than trying to call Ninja first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ninja has 1 phone number. It's not always clear what is the best way to talk to Ninja representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ninja. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ninja. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.