A:Press 0 then enter 0# for your tracking number.Our free phone can also navigate phone menus to get a live human at FedEx for you.
Q:
Does FedEx offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm ET.The least busy day is Wednesday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 38 seconds.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 41 : This is to update billing info on your FedEx.com account · To make a payment, press 1. To rebill shipment to a different account, press 2. To get invoice information, press 3. To request credits or a refund, press 4. To get the account balance, press 5. To update credit card information, press 6. To hear payment history, press 7. For duties or taxes, press 8. For all other options, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for FedEx below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this FedEx phone number to document the phone system.
Here is how our research team describes the way the FedEx phone system greets you: Tell me what I can help you with today.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then enter 0# for your tracking number
Below are some clips we've found from FedEx's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Did you want to check on that shipment?
Otherwise, say no or press two."
Excerpt from a call with FedEx
Thursday, January 4, 2024 10:06 PM
They may ask your reason for calling (instead of a menu)
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance. Tell me first, I need to re I understand you'd like to speak to a representative, but first, we need the reason for your call."
Excerpt from a call with FedEx
Wednesday, October 30, 2024 5:15 PM
They may ask you to say or enter information
"Let me play you some more options. You can say, billing and payments, order supply now if your request is about a package that you're shipping to someone, press one now."
Excerpt from a call with FedEx
Thursday, April 4, 2024 12:48 PM
The first phone menu
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
You received a text recently from FedEx delivery manager about your shipment with tracking number ending in six two four Sorry.
If you're calling about a notification you received from FedEx delivery manager, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with FedEx
Friday, November 15, 2024 6:46 PM
What are the hours and when should I call?
FedEx operates the call center for this 800-463-3339 phone number Mon-Fri 8am-10pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 7,126 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with FedEx at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedEx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedEx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FedEx is Wednesday.The most busy day to call is Monday, which averages 14% more phone calls by comparison.Again, this is based on a sample of 7,126 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday, which is 69% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call FedEx is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that FedEx staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
FedEx's 800-463-3339 phone number is designed to help customers with packages, although it can be used to get information. In order to get help from an actual person, you'll need to have a package to track. Otherwise, you'll be getting help from the automated system.
That's not a bad thing, given that the automated system is somewhat helpful. When I dialed, I was asked for the reason for my call, and I said that I wanted to know the shipping rates for a package.
The system told me that it could send me a link to FedEx's website with the information needed to answer my question. I said that was fine, and the system then asked me if it was my first time contacting FedEx for assistance. I said that it was, and the system said that in that case, I would need to confirm that I was willing to receive data from FedEx before it would send me a text.
I got the first message from FedEx asking me to approve communication from its virtual assistant, and I sent back "Yes" to confirm that I could receive messages. Following that, I received a follow-up message containing a link to FedEx's shipping rates on its website.
The site told me that I could choose from any of 12 box shapes and sizes if I wanted flat-rate shipping, or I could choose to have my shipping costs calculated based on the size of the package and the distance it was traveling. If I wanted to pay for custom sizing and distance, I could use a shipping calculator to see which was the better deal.
At that point, the system said I could go back to the main menu if I had another question, or I could choose to hang up if I'd received all the help I needed. I opted to end the call at that point.
Overall, I thought this was a strong experience. Having the automated system handle the questions that the website couldn't answer and having the ability to speak to someone if more specific help was needed helps make the process easier for all callers. If a caller doesn't have easy access to the internet, they can get a text with the information they need, or they can wait on the phone for a live person to help. This system ensures nobody gets left out and everyone can get assistance.
Based on the experience I had, I would absolutely use this number if I needed customer service.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call FedEx
If you have time to do a bit of reading before you call FedEx, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any FedEx customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to FedEx, and their purpose. Are any of these similar to the reason you are trying to call?
File a claim: "Oh, a claim."
- From a call lasting 2m 10s , Jul 23, 2025 10:56 PM
Package lost: "I put a package in a drop box, and now they're saying that the drop box is broken and they can't open it."
- From a call lasting 8m 47s , Jul 23, 2025 5:38 PM
Delayed package inquiry: "I'm just sick about not just the delay, but the fact that no one seems to know where it is since the eighteenth."
- From a call lasting 9m 9s , Jul 21, 2025 8:57 PM
Package delivery assistance: "I'd like to know the status of my delivery."
- From a call lasting 2m 18s , Jul 21, 2025 7:33 PM
Delivery issue assistance: "Certainly, I'm calling about a delivery issue with a package."
- From a call lasting 45s , Jul 21, 2025 7:31 PM
Information about why customers call FedEx is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, FedEx provides this option.
One of FedEx's Customer Service Reps. Can help track packages and other useful information
FedEx, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of FedEx, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- FedEx customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FedEx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx agent. This phone number is FedEx's best phone number because 6,966 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge and other customer service issues. Rather than trying to call FedEx first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or twitter or web. In total, FedEx has 2 phone numbers. It's not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FedEx. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
