UPS Phone Number

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Customer service
  • Calls UPS's Customer Service department
  • The average hold time is 6m
  • The current wait is approximately 13m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Problemas populares para este centro de llamadas: paquete perdido, seguimiento de un paquete, cambio de dirección de entrega, entrega faltante y problema de entrega.
  • Reach a live UPS agent: Presione 0 en cada solicitud, ignorando los mensajes O diga "Servicio al cliente" dos veces, el sistema automatizado le pedirá que elija de la lista de opciones, repita "Servicio al cliente" dos veces más.
  • What you hear when you call: ¿Cómo puedo ayudarte hoy?

Calling UPS Customer Care at 800-742-5877

Nov 28, 2023

Unless you already have a specific problem that you need dedicated UPS support to handle, you won't find a lot of use from calling this number. When I dialed, I was able to get to the automated system, but couldn't use it to actually request information.

I tried asking the system about how long it would take to deliver a package, but it took that to mean that I had an issue with delivery. Then, I asked about shipping rates, but the system was unable to understand what I was trying to ask about.

Finally I asked to speak to a representative, but the system told me it couldn't connect me with anyone unless it had more information about what I was calling about. I tried asking again, but the system absolutely refused to connect me with anyone unless I could give a firm reason as to what my issue was.

Next, I asked for location information so I could at least get something productive out of my call. The system asked me to provide a zip code, and once I did, it gave me the five closest UPS locations to that zip code, along with their hours of operation for that day. I then tried one more time to ask about shipping rates, but the system again said that it couldn't understand my inquiry, and I had no choice but to hang up.

Overall, I wasn't impressed by this system. It's fairly clear that UPS doesn't want people using this number unless they already have a support ticket in progress, but there should be at least some way to get information for services that UPS provides. Either offering a way to transfer numbers to a dedicated line for questions, having the system shoot you a link to the UPS website or having a part of the automated system dedicated to basic questions would be helpful.

Instead, if you don't ask for a specific problem, you're not going to get anywhere with it. You have the ability to ask the system just about anything, but it's not going to recognize most of the things you ask it. To get any use from this number, you need to have a genuine issue with a UPS service already in progress. Based on the automated system, however, I would hesitate before calling, as the system was not at all helpful and doesn't set high expectations for the customer experience.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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UPS Customer Phone Number 800-742-5877 - Stats

Número de teléfono para marcar800-742-5877
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar8:30 am
Espera promedio6 minutes
Espera actual13 minutes
Rango (entre números de teléfono)1
Rango (general)1
Communication channelsteléfono, chat, facebook, correo electrónico, web, twitter
Calidad de la comunicación65%
Calidad de la ayuda54%
Votos de los clientes2,566
Información actualizada por última vezMon Nov 27 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

UPS's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de UPS, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente UPS. Este número de teléfono es el mejor número de teléfono de UPS porque 157,950 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-742-5877 incluyen Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue y otros problemas de servicio al cliente. El UPS centro de llamadas al que llama tiene empleados de Michigan y está abierto 24 hours, 7 days según los clientes. En total, UPS tiene 5 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con UPS representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

What is GetHuman's Relationship to UPS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with UPS, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our UPS Customer Service page for more information.
UPS Customer ServiceUPS Call-back Service

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