Google Customer Service

I'm admittedly not the most tech-savvy person,  but I'm also not a beginner. I was in my twenties when the internet first came out and I attempted to keep up with the trends. I've had a Gmail account for over a decade, and while I do my best to keep up with emails, I have certainly reached a breaking point. That's why I keep getting storage warnings and, at this point, deleting old emails hardly seems to be making a dent. I figured it's time to look into buying more storage, but I'm not sure what the best solution is for me. 

Google keeps sending me their deals, but I'm a bit apprehensive because the deals change by the day it seems and I don't understand the terms. Before I subscribe to something that will lock me into a contract for my data (and I'm not about to lose my data), I want to ensure I know what I'm doing. It seems Google has the upper hand here, since using your data as leverage is intimidating. That's why I thought I would just call the company.

Unfortunately, this very modern company doesn't seem to believe in phone call support. At first, I was worried about calling because I thought I could be on hold forever. Google is used by millions of people daily, so the potential number of people on hold for questions about Gmail, Android phones, Chrome, and so on is endless. However, it turns out my worry was moot because I'm not sure anyone is manning the phone lines to actually answer questions. 

When I called Google's 650-253-0000 phone number, a voice assistant picked up and said, "Hi, welcome to the Googleplex in Mountain View, California. Just so that you know, we record calls for training, subject to our privacy policy. Hang on." Then another person seemingly picked up, but it was just another voice assistant who stated, "So what's the issue you are calling about?"

I replied, "Help with Gmail storage options," and the voice replied, "Alright, our specialists recommend that you start with the Gmail support site. You’ll get help with using email, like if you are having problems with email or storage. You can also get help with managing your account. The address is support.google.com/mail." It then asked if I wanted to hear that message again, when I said no, it simply replied, "Alright. I hope that helps. And thanks for calling. Bye." The line went dead after that, leaving me a bit shocked. I'm still not sure what I'm going to do, but I can rule out talking to a person at Google it seems.