Google Preguntas frecuentes de los clientes

हम इस स्थिति के लिए आपको गहरी सहानुभूति करते हैं। यदि आपका जीमेल खाता हैक हो गया है और टू-स्टेप वेरिफिकेशन सक्षम है, तो आपको जल्दी से साइन-इन रिकवरी प्रक्रिया का पालन करना चाहिए। इसके लिए, अपने मोबाइल या किसी ऐसे डिवाइस का उपयोग करें, जिस पर आपने पहले अपने खाते में साइन इन किया था। आप जीमेल की सहायता से अपने खाते को पुनर्स्थापित करने के लिए निर्देशित होंगे। अपने खाते की सुरक्षा के लिए पासवर्ड को तुरंत बदलें और अपने व्यक्तिगत डेटा की सुरक्षा सुनिश्चित करें।

If you no longer have access to the phone number used for 2-step verification, you can try alternative recovery options, such as using backup codes if you have them. You might also be able to recover your account using a recovery email or by answering security questions. If these options are not available, follow the account recovery process provided by Google, which can guide you through verifying your identity and regaining access to your account.

We recommend checking your Google Account purchase history or subscriptions to identify any charges. Common charges include Google Play purchases, G Suite subscriptions, or Google Ads. If you still don't recognize the charge, you may consider filing a dispute through your credit card company. For the most accurate and up-to-date information, you can refer to the link on this page for assistance.

To identify an unfamiliar charge from Google, first check your Google account for any active subscriptions or transactions linked to your payment method. This may include services like Google Play, Google Workspace, or YouTube Premium. If you still can't identify the charge, it's advisable to review your account activity for any forgotten expenses. If you determine it is unauthorized, consider discussing it with your credit card issuer about disputing the charge. Additionally, check the most up-to-date contact information available on this page for any further assistance.

If you can't sign in due to two-factor authentication and no longer have access to the phone number, you can try using the backup options provided during the setup, such as backup codes, a secondary email, or an authenticator app. If those aren't available, follow the account recovery process to regain access. Ensure to provide as much information as possible to verify your identity.