Google Preguntas frecuentes de los clientes

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To recover your Gmail account without knowing the password, go to the Gmail sign-in page and click on "Forgot password?" Follow the prompts to verify your identity, which may include answering security questions, receiving verification codes via text or email, or confirming other information associated with your account. Follow the instructions provided to reset your password and regain access to your account.

If you’re having trouble logging into your Gmail account, ensure that you’re entering the correct email address and password. If you’ve forgotten your password, you can use the “Forgot password?” link on the login page to reset it. Check your internet connection and try clearing your browser’s cache. If you still can’t log in, it may help to try using a different browser or device.

If you've lost your phone and cannot receive a verification code, you can try using backup options set up for your account. This may include security questions, backup codes, or an alternative email address. Check if you have linked recovery information that might allow access. If these options aren't available, we recommend following the recovery process provided by Google during the sign-in attempts.

To prevent Google Maps from deleting your location history, you can adjust your location settings. Go to your Google Account's "Data & personalization" section, and find "Location History." Ensure it's turned on and check your settings for automatic deletion, which can be set to a specific time frame. Modify these settings based on your preferences.