Contact J. Crew

The best of the 6 ways to get in touch with J. Crew by GetHuman

J. Crew Phone Number
800-562-0258 · Servicio al Cliente
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real J. Crew rep
  • Pro tips & talking points
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J. Crew Live Chat
J. Crew customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted J. Crew:

Hello my order shipping zip code is incorrect. It says my package is now undeliverable...
I'm trying to pay my bill. I purchased items in your store in Cabazon, CA * weeks ago...
Charged incorrect fee for shipping.
charged incorrect shipping fee.
I want to cancel my order
Order*: ********** pls send me x-small*Hello,**I ordered the following item in small, b...
Forgot to add promo code CYBER
hi i am trying to buy some jackets online, but the system does not recognise my credit...
I am trying to place an order for several more Moc top sleeveless shirts
Dear Sir * Madam,**This is my third email in which I am requesting assistance with an o...
My Daughter was given two items for Christmas that was to small for her so i thoughti...
Someone gave my daughter two items for Christmas i did t have a receipt all i wanted w...
I ordered * matching shirts for my granddaughters for Christmas. My order was canceled...
I emailed you Sunday and have received no reply. Called on Monday, waited ** minutes on...
I am writing to you to praise Angelique from your Customer Service Dept. I had ordered...
More customer issues

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J. Crew contact information - compared

Above are our top recommendations for how to contact J. Crew, including their top phone number and live chat options. Below you can compare and contrast the 6 ways to contact J. Crew by looking at which ones are the fastest and which ones other customers recommend the most for solving J. Crew customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact J. Crew across the following mediums: Phone, Email, Facebook, Web, Twitter, Chat.

Phone number / contactWaitVotes
800-562-0258
Servicio al Cliente
3 minutos29
contactus@jcrew.com
Servicio al Cliente
<3 horas40
facebook.com/jcrew?v=app_115629146096
Servicio al Cliente
2 minutos43
Online Help
Servicio al Cliente
<2 horas37
@jcrew_help
Servicio al Cliente
2 minutos58
Live Chat
Servicio al Cliente
4 minutos26

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