A:Not at this number; hours here are Mon-Sun 7am-11:59pm EST.The least busy day is Saturday, and the most busy day is Thursday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for J. Crew below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this J. Crew phone number to document the phone system.
Here is how our research team describes the way the J. Crew phone system greets you: Existing orders: press 1, New orders: press 2, Questions regarding your credit card: press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Below are some clips we've found from J. Crew's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling J. Crew. Be sure to visit us online at J.
Crew dot com. We're available via chat and email.
If you'd like to speak to someone about an existing order, press one.
If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Sunday, January 7, 2024 8:35 PM
The first phone menu
"Thank you for calling J. Crew.
Be sure to visit us online at j crew dot com.
We're available via chat and email. If you'd like to speak to someone about an existing order, press one.
If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Monday, November 18, 2024 11:05 PM
After you press 1
"To request a price adjustment for full priced items purchased within the last seven day please press one.
To request a change to your order or cancel your recently placed order, press two."
Excerpt from a call with J. Crew
Friday, March 1, 2024 2:31 PM
What are the hours and when should I call?
J. Crew operates the call center for this 800-562-0258 phone number Mon-Sun 7am-11:59pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 337 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with J. Crew at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this J. Crew phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like J. Crew staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call J. Crew is Saturday.The most busy day to call is Thursday, which averages 113% more phone calls by comparison.Again, this is based on a sample of 337 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
Click the link above to get answers to just about any J. Crew customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to J. Crew, and their purpose. Are any of these similar to the reason you are trying to call?
Discount not applying: "But it's not working, and I don't know why."
- From a call lasting 10m 51s , Jul 17, 2025 12:20 AM
Order email gift card: "I was just speaking with someone about ordering an email gift card."
- From a call lasting 23m 21s , Apr 2, 2025 9:42 PM
Information about why customers call J. Crew is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, J. Crew provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and J. Crew will reply our your email.
J. Crew, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of J. Crew, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- J. Crew customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is J. Crew's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a J. Crew agent. This phone number is J. Crew's best phone number because 780 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-562-0258 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call J. Crew first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or twitter or chat. In total, J. Crew has 1 phone number. It's not always clear what is the best way to talk to J. Crew representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for J. Crew. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like J. Crew. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.