A:Press * at the first menu, then press 0. Next, press 2.Our free phone can also navigate phone menus to get a live human at Qantas Airlines for you.
Q:
Does Qantas Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Qantas Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Qantas Airlines phone number to document the phone system.
Here is how our research team describes the way the Qantas Airlines phone system greets you: For travel agents, press 1. For booking inquiries or frequent flyer miles, press 2. For any other inquiries, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press * at the first menu, then press 0. Next, press 2.
Below are some clips we've found from Qantas Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hi.
Hi, and welcome to Qantas. Please enter your Qantas frequent flyer membership number followed by the hash key."
Excerpt from a call with Qantas Airlines
Monday, May 12, 2025 1:02 AM
What are the hours and when should I call?
Qantas Airlines operates the call center for this 800-227-4500 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 366 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Qantas Airlines at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Qantas Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Qantas Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Qantas Airlines is Saturday.The most busy day to call is Monday, which averages 76% more phone calls by comparison.Again, this is based on a sample of 366 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Qantas Airlines is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Qantas Airlines staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
When you call the customer service line for Qantas Airlines, you're greeted by an automated message system. There aren't any alternative language options; rather, it immediately asks you to enter your Qantas frequent flyer membership number, or press the star key if you don't know it. Oddly, there aren't any other options presented. If you don't make a selection, the recording will repeat for three cycles, then present a more proper phone menu (which is again odd, but okay).
Press the star key for ACCC remediation; press 1 for flight credit(s), Qantas Pass, or to check the status of a refund; press 2 for existing bookings; press 3 for new bookings; press 4 for frequent flyer, Qantas Club, Qantas Money, insurance, and marketplace; press 5 for all other concerns, such as baggage or feedback.
I'm personally unfamiliar with the Qantas Club, Qantas Money, insurance, and marketplace; I assume they're perks for frequent flyers, but I'm not sure. As a new customer and first-time caller, I would've appreciated a bit more information on these Qantas Airlines-specific programs.
Aside from that, I don't understand why I had to wait for the opening phone menu to repeat for three cycles before being taken to a second, and proper, customer service phone menu. Once there, I was able to select the option for new bookings and go from there; the automated system just didn't make the process of reaching a representative particularly easy or straightforward.
The rep I spoke to was okay; I don't have anything to complain about. He was professional and helpful. Although he did direct me to Qantas Airlines' website, which is a bit of a pet peeve of mine (I know companies have websites, I am choosing to call for a reason), but I imagine it's a standard and ultimately helpful piece of advice for many callers, especially seniors.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Qantas Airlines
If you have time to do a bit of reading before you call Qantas Airlines, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Qantas Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Qantas Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Change flight origin: "I need to be flying out of LA instead of Boston."
- From a call lasting 361m 8s , May 12, 2025 1:02 AM
Information about why customers call Qantas Airlines is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Qantas Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Qantas Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Qantas Airlines agent. This phone number is Qantas Airlines's best phone number because 732 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4500 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Qantas Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Qantas Airlines has 1 phone number. It's not always clear what is the best way to talk to Qantas Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Qantas Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Qantas Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
