How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Telstra phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Consultant"
What are the hours and when should I call?
Telstra operates the call center for this 132200 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telstra phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telstra staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Telstra is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Telstra
In summation, the best day to call Telstra is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Telstra staffs the call center well on Tuesday.
Why Customers Call Telstra
If you have time to do a bit of reading before you call Telstra, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Telstra customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Telstra is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Telstra provides this option.
As a last, sometimes only, resort- Telstra customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Telstra's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telstra agent. This phone number is Telstra's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 132200 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Telstra first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Telstra has 7 phone numbers. It's not always clear what is the best way to talk to Telstra representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Telstra. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Telstra. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.