Does U.S. Immigration & Customs Enforcement offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Monday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for U.S. Immigration & Customs Enforcement below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this U.S. Immigration & Customs Enforcement phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from U.S. Immigration & Customs Enforcement's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"You have reached the Homeland Security Investigations tip line.
If you have a life or death emergency, please hang up and dial nine one one.
Your information is very important to us.
We are currently experiencing a longer wait time than normal.
We are only accepting phone calls Monday through Friday.
Between six AM and nine PM eastern time.
If you are calling when we are not accepting phone calls or if you prefer not to wait on hold, you may also submit your information using the HSI TipLine web tip form.
Located at w w w dot I cloud gov slash if you are calling about an or change your address, press one.
If you are calling to provide a tip or add information to an existing report, press two."
Excerpt from a call with U.S. Immigration & Customs Enforcement
Wednesday, April 2, 2025 11:16 PM
What are the hours and when should I call?
U.S. Immigration & Customs Enforcement operates the call center for this 866-347-2423 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 14 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with U.S. Immigration & Customs Enforcement at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this U.S. Immigration & Customs Enforcement phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like U.S. Immigration & Customs Enforcement staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call U.S. Immigration & Customs Enforcement is Monday.The most busy day to call is Friday.Again, this is based on a sample of 14 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call U.S. Immigration & Customs Enforcement
In summation, the best day to call U.S. Immigration & Customs Enforcement is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this U.S. Immigration & Customs Enforcement number, but it is also the day with the shortest hold times.
Why Customers Call U.S. Immigration & Customs Enforcement
If you have time to do a bit of reading before you call U.S. Immigration & Customs Enforcement, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any U.S. Immigration & Customs Enforcement customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More U.S. Immigration & Customs Enforcement Customer Service Contacts
There are of course other ways to contact U.S. Immigration & Customs Enforcement customer service besides the phone. Below we list the best ones, by medium.
U.S. Immigration & Customs Enforcement Customer Help Desk / Web Support
As a last, sometimes only, resort- U.S. Immigration & Customs Enforcement customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is U.S. Immigration & Customs Enforcement's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a U.S. Immigration & Customs Enforcement agent. This phone number is U.S. Immigration & Customs Enforcement's best phone number because 84 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-347-2423 include and other customer service issues. Rather than trying to call U.S. Immigration & Customs Enforcement first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, U.S. Immigration & Customs Enforcement has 1 phone number. It's not always clear what is the best way to talk to U.S. Immigration & Customs Enforcement representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for U.S. Immigration & Customs Enforcement. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like U.S. Immigration & Customs Enforcement. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.