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ANA Customer FAQ

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What is ANA's Phone Number?

The question we are asked most often is about how to talk to ANA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What services are available for unaccompanied minors?

All Nippon Airways provides a comprehensive range of services for unaccompanied minors to ensure a safe and comfortable travel experience. Upon arrival at the airport, the unaccompanied minor will receive special assistance, which may include a dedicated escort to guide them through security, boarding, and any necessary transfers, should their journey involve connecting flights. Furthermore, the child will be seated in a designated area that is monitored by the crew during the flight. It is important to inform ANA in advance when booking a flight if these services are needed, as there may be limited availability. Parents and guardians should also be aware of any specific documentation required for unaccompanied minors when traveling. For more detailed information, travelers may want to refer to the official ANA website....
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Recent ANA Customer Questions

Do i need a transit visa for layover in japan while travelling to USA from delhi

If you are transiting through Japan and not leaving the transit area of the airport, you will typically not require a transit visa. However, if you plan to leave the airport during your layover in Japan, you may need a transit visa based on the nationality of your passport. It's always best to verify visa requirements with the Japanese consulate or embassy in your home country prior to traveling.
Asked May 11, 2024 4:57 PM

Am I allowed too carry a Painting onto the plane on a international flight

Yes, you can carry a painting onto an ANA international flight. It is important to note that the painting must conform to ANA's carry-on baggage size and weight limits: a total linear dimension (length + width + height) not exceeding 115 cm, and a weight not exceeding 10 kg. However, if your painting exceeds those measurements, it may need to be checked. We recommend packing the painting in a way that protects it during transit and consider taking insurance to cover any potential damage. Please check with ANA's specific carry-on baggage policy before your flight to ensure compliance.
Asked May 3, 2024 1:03 AM

How can I reserve seats for me & my husband?

To reserve seats for you and your husband on an ANA flight, you need to access the ANA website or mobile app. After booking your tickets, select "Reserve/Change Seat" on the menu. You can then pick your desired seats on the airplane seating chart. Please note that availability may vary depending on the fare type you have purchased and the time at which you are making the reservation. Be sure to follow the prompts as instructed on the website or app. If you're a member of the ANA Mileage Club, you may have more options for advanced seat reservation.
Asked Mar 18, 2024 4:20 PM

I will travel from washington dc to ho chi minh city with a connecting flight from haneda to narita, will my checkecked in luggage be checked through?

Yes, your checked baggage will typically be checked through to your final destination. However, it may depend on the specific details of your ticket and the airlines you are flying with. Generally, when traveling with ANA and having a connecting flight, your luggage would be transferred to the next flight. It's always worth checking with the airline staff when checking in your bags to confirm they will automatically be transferred to your final destination.
Asked Mar 5, 2024 5:48 PM

Are tickets purchased with an American Express Card and ANA points refundable or exchangeable

Yes, tickets purchased with an American Express Card and ANA mileage points are refundable subject to certain conditions. The refund process, fee, and refundable amount will be based on the fare conditions and card conditions at the time of ticket purchase. Please note that your ANA mile points used for the purchase will be refunded, while the amount charged to your American Express Card may be subject to a cancellation fee. For exchanging flights, alterations can be made but it's dependent upon the ticket rules, fare conditions, and seat availability on the new intended flight. Always check specific fare conditions when purchasing tickets.
Asked Feb 29, 2024 4:54 PM

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Destinations and Routes

What destinations does ANA fly to?

All Nippon Airways, commonly known as ANA, operates an extensive network that connects numerous domestic and international destinations. On the international front, ANA connects travelers to various locations across Asia, North America, Europe, and Oceania. Some notable international cities include New York, Los Angeles, London, Paris, and Sydney. ANA is also a member of the Star Alliance, which allows passengers access to a more extensive network of destinations through its partner airlines, further enhancing travel options. The destinations may vary based on seasonal schedules, so it is beneficial for travelers to check ANA's official website for the most accurate and up-to-date information. This ensures that travelers can find the latest details regarding routes and availability when planning their journeys with ANA....

Can I cancel or change my ANA flight reservation?

Yes, passengers can typically cancel or change their flight reservations with ANA, but specific policies depend on the fare type and For standard fares, there may be change fees or fare differences that apply when altering the reservation. It is also essential to check the guidelines related to cancellation, as some tickets may be non-refundable. Also, travel insurance, if purchased, may cover certain cancellation scenarios, providing additional options for travelers. For the most accurate information regarding a specific booking, it is advisable to review the airline's policies on their official website. This will provide detailed instructions, including any necessary steps and potential fees involved in changing or canceling a flight reservation....

What services are available for unaccompanied minors?

All Nippon Airways provides a comprehensive range of services for unaccompanied minors to ensure a safe and comfortable travel experience. Upon arrival at the airport, the unaccompanied minor will receive special assistance, which may include a dedicated escort to guide them through security, boarding, and any necessary transfers, should their journey involve connecting flights. Furthermore, the child will be seated in a designated area that is monitored by the crew during the flight. It is important to inform ANA in advance when booking a flight if these services are needed, as there may be limited availability. Parents and guardians should also be aware of any specific documentation required for unaccompanied minors when traveling. For more detailed information, travelers may want to refer to the official ANA website....

Baggage and Seat Options

What are the baggage allowances for ANA flights?

ANA, or All Nippon Airways, has specific baggage allowances that depend on the travel class and the route. Generally, passengers in In addition to checked baggage, ANA also permits carry-on luggage, which generally consists of one piece weighing up to 10 kilograms, along with a personal item. It is essential for travelers to review the specific allowance for their itinerary, as these can vary based on destination and ticket type. ANA's official website offers detailed information regarding baggage policies, and it is advisable to check this for the most accurate and current guidelines before traveling....

Can I upgrade my seat on an ANA flight?

Yes, it is possible to upgrade a seat on an ANA flight, depending on various factors such as availability, fare class, and membership...

Can I choose my seat when booking an ANA flight?

Yes, customers can choose their seats when booking a flight with ANA, which allows for a more personalized travel experience. During It is important to note that seat selection availability may vary depending on the specific flight, fare type, and cabin class. Additionally, if customers are not able to select a seat during the initial booking, they may have the option to do so later through the "Manage Booking" feature on the ANA website. This feature may allow customers to modify their travel details, including seat assignments, prior to departure. For detailed information on a particular flight, it would be helpful to check the current web page for more guidance....

In-Flight Experience

What are the in-flight entertainment options with ANA?

All Nippon Airways offers an impressive range of in-flight entertainment options to enhance the travel experience for its passengers. The music options feature an extensive library that includes various genres, from classical to contemporary, allowing passengers to unwind with their favorites. Furthermore, ANA provides game selections for those interested in engaging in a little friendly competition during the flight. It is important to note that the availability of specific entertainment options may vary based on the aircraft type and flight route. Passengers are encouraged to check the information displayed on their seatback screens for the latest offerings and updates to the entertainment selections. For further details, one might consider visiting the official ANA website....

Does ANA offer special meals for passengers with dietary restrictions?

Yes, All Nippon Airways does offer a variety of special meal options for passengers with dietary restrictions. These meals cater to...

What amenities are available in ANA's premium class?

ANA's premium class, which includes both Business Class and First Class, offers a range of amenities designed to enhance the travel Passengers in Business Class are also treated to a dining experience that includes gourmet meals prepared by renowned chefs, along with a selection of fine wines and beverages. The cabin crew provides attentive service, ensuring that travelers have everything they need throughout the flight. In First Class, the experience is further elevated. The suites often feature more luxurious seating arrangements, privacy doors, and additional personal space. First Class passengers enjoy an exclusive menu curated to provide a high-quality culinary experience, along with premium wines and champagnes. Amenities such as noise-canceling headphones, plush bedding, and personal toiletries from top brands are also typically provided. Additionally, ANA offers lounges at select airports for premium class passengers, featuring comfortable seating, dining options, and other conveniences to enhance the pre-flight experience. For detailed and the most current information about specific amenities on a particular flight, it may be helpful to visit ANA's official website....

Frequent Flyer Program

What is ANA's frequent flyer program and how does it work?

ANA's frequent flyer program is known as "ANA Mileage Club." This program is designed to reward loyal customers for their continued When a member books a flight with ANA or a partner airline, they earn miles based on the distance flown, the fare class of the ticket, and certain promotional offers. Accrued miles can then be redeemed for various rewards, including award flights, upgrades to premium cabins, and other travel-related benefits. Members can also use their miles for services offered by ANA partner companies. ANA Mileage Club has several membership tiers, with benefits that increase as members ascend the ranks. These tiers include Bronze, Silver, Gold, and Platinum, each with unique privileges such as priority boarding, access to lounges, increased mileage accrual rates, and more. To join the ANA Mileage Club, travelers can enroll online on the official ANA website. Once registered, members can track their earned miles, manage their accounts, and access special promotions. It is advisable for members to regularly check the ANA website for current information regarding mileage earning rates, redemption options, and any updates to the program. For detailed guidelines and information about membership, benefits, and specific terms, it is always a good idea to refer to the current ANA website....

How do I accumulate frequent flyer miles with ANA?

Accumulating frequent flyer miles with ANA is a rewarding experience for those who travel frequently. ANA is part of the Star Alliance When booking flights, it is essential to input the ANA Mileage Club membership number to ensure that miles are credited to your account. It is important to note that different fare classes earn differing amounts of miles, so checking the specific earning rates for the chosen flights is advisable. Additionally, ANA offers various partners from hotel chains, car rental services, and credit card companies, which can also provide opportunities to earn miles when making eligible purchases. Members should consider these various avenues as they can significantly boost the number of miles accumulated. Keeping an eye on special promotions or seasonal campaigns can also enhance the mile-earning potential. For the latest details, including specific earning rates and promotions, visiting the official ANA website would be beneficial....

Payment and Insurance

What are the available methods of payment for ANA flights?

All Nippon Airways offers a variety of payment methods for booking flights, ensuring convenience for its travelers. Generally, customers For those who prefer to book through travel agencies, many agencies accept various payment methods that may differ from those available on ANA's official website. It is also important to note that payment methods may vary based on the country of purchase and the currency used. To find the most accurate and up-to-date information regarding available payment methods for a specific booking, it is advisable to check the official ANA website....

Does ANA offer travel insurance?

ANA does not directly provide travel insurance as part of its services. However, they do collaborate with various partners that offer It is always advisable for travelers to carefully review the specific terms, conditions, and coverage details of any insurance policy they may consider. Travelers might find it beneficial to research independent insurance providers as well, as there are numerous options available in the market. For additional information regarding insurance options and policies, checking the current ANA website is a great way to find relevant details and contact information....
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