AT&T Universal Card Preguntas frecuentes de los clientes

We're sorry to hear you're having trouble receiving your new card. It's possible that it may be delayed due to processing times or issues with the postal service. AT&T Universal Card generally processes new cards quickly after issuance, but delivery times can vary. However, without access to your personal account information, we can't provide a specific reason for the delay. For the most precise and accurate information, please use the contact link listed on this page to get in touch directly with AT&T Universal Card. They will be able to check the specifics of your account and give you the reason why your card hasn't been mailed yet.

To redeem your ThankYou Points towards a payment on your AT&T Universal Card, first log into your ThankYou account. Then, navigate to the "Shop All Categories" section and select "Student Loan & Mortgage Payments". Here, you'll see an option to "Pay your Credit Card Bills". Follow the prompts to complete the redemption process. Bear in mind that it’s necessary to have a minimum number of points to use them as a payment, so check if you have enough. The process usually takes 1-3 business days for the payment to post to your account.

While we can't address individual cases, AT&T Universal Card, just like any credit card issuer, may close accounts for a variety of reasons, sometimes even when there is a perfect payment history. These reasons can include changes in your credit score, lower credit utilization, or internal policy changes. However, cardholders are usually provided with a notice. It's possible there may have been an oversight in this case. It's also important to ensure they have your accurate contact information. As we can’t look into individual records, it would be best to contact AT&T Universal Card directly for your specific situation.