The question we are asked most often is about how to talk to Aeromexico customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I need to change the frequent flyer number on my aeromexico flight to my delta skymiles number. help me find the customer support chat that can help me with this
You can find the most up-to-date contact information, including customer support chat options, right here on this page you’re viewing.
Asked Jun 11, 2025 10:30 AM
My husband and I purchased tickets in January that we could not use because of a death in the family. We were supposed to fly from Houston to Merida on 1/11/25, returning on 1/18/25. Can we be refunded or use our credit?
Typically, Aeromexico's refund and credit policies depend on the type of ticket purchased. If you have a refundable ticket, you may be eligible for a refund. Non-refundable tickets usually allow for credit towards future travel, albeit with certain conditions. You will need to check the specific terms of your fare and any applicable policies regarding cancellations due to family emergencies.
Asked Jun 3, 2025 2:58 PM
If i buy a premier flex ticket can i get a refund to original payment if i cancel within 24 hours of booking even if booked less than 7 days from departure date?
Yes, if you purchase a Premier Flex ticket, you can receive a refund to your original payment if you cancel within 24 hours of booking, even if it is less than 7 days before departure. This policy allows for flexibility with your travel plans.
Asked Apr 15, 2025 2:40 AM
If i buy a premier flex ticket can i get a refund to original payment if i cancel within 24 hours of booking?
Yes, if you purchase a Premier Flex ticket, you can receive a full refund to your original payment method if you cancel your booking within 24 hours of making the reservation. Be sure to review the specific terms and conditions associated with your ticket for any additional details.
Asked Apr 15, 2025 2:38 AM
i booked a flight with wheelchair assistantce, how does it work
When you book a flight with wheelchair assistance on Aeromexico, you should arrive at the airport early to ensure you have enough time to receive the assistance you need. Upon arrival, notify the airline staff at the check-in counter. They will arrange for a wheelchair and an attendant to help you through security, to the gate, and onto the plane. If needed, further assistance will also be provided during deboarding and baggage claim at your destination.
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