Updated

Bose Customer FAQ

Top Answers & How-to Guides

What is Bose's Phone Number?

The question we are asked most often is about how to talk to Bose customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for returning a Bose product under warranty?

To return a Bose product under warranty, customers typically need to follow a few steps. First, it is essential to review the warranty Next, customers should gather their proof of purchase, such as a receipt or order confirmation, as this is necessary to validate the warranty claim. After that, it is important to visit the official Bose website to find detailed information regarding the return process, which may include specific instructions for preparing the product for return and shipping details. Typically, customers will be required to fill out a return authorization form or contact the customer service to initiate the return process. The product should be adequately packaged to prevent damage during transit. Following these steps will help ensure a smooth return process for Bose products under warranty. For the most up-to-date procedures, it is always good to refer to the Bose website for any changes or additional information....
Ask any question you have about Bose customer service, get an answer now.

Recent Bose Customer Questions

Soundlink flex: connecting 2nd SApeaker for Party- or Stereomode

To connect a second SoundLink Flex speaker for Party or Stereo mode, enable Bluetooth on your device and connect to the first speaker. Then, press and hold the Bluetooth button on the first speaker until you hear a tone. On the second speaker, press and hold the Bluetooth button until it enters pairing mode. Once both speakers are in pairing mode, they will connect, allowing you to enjoy audio in Party or Stereo mode.
Asked Jan 1, 2025 2:10 PM

Solid red light showing at system console. I did it as you advised that unplug the power source from console and back on it. But error still persisting. Please direct me how to get firmware update.

To update the firmware on your Bose system, you'll typically need to visit the Bose website, download the update to a USB drive, and then connect the USB drive to your system. Follow the instructions provided on the website for your specific model to complete the update.
Asked Jul 6, 2024 5:07 AM

Console Led indicator showing 'Solid red' Firmware error. How to correct it?

A solid red LED indicator on your Bose console typically indicates a firmware error. To correct it, try the following steps: 1. Power cycle the console by unplugging it from the power source for 30 seconds and then plugging it back in. 2. Ensure your console is connected to the internet and check for firmware updates. 3. Follow the on-screen instructions to update the firmware if an update is available. 4. If the issue persists, perform a factory reset on your console through the system settings menu. These steps should help resolve the firmware error indicated by the solid red LED.
Asked Jul 4, 2024 2:57 PM

Not connecting. Buds not connecting to phone

If your Bose buds are not connecting to your phone, we recommend the following steps: 1. Make sure your buds and phone are within the Bluetooth range (approximately 33ft or 10m). 2. Check if the buds are turned on and the battery is charged. 3. Ensure your buds are in the pairing mode. 4. On your phone, go to the Bluetooth settings and ensure it is enabled. Select Bose buds from the list of available devices. 5. If already paired but not connecting, try forgetting the device in your phone's Bluetooth settings and pair it again. 6. You can also consider resetting the buds as per the user manual. Remember, each model might have different troubleshooting steps and it’s always important to refer to the user guide.
Asked Apr 7, 2024 5:30 PM

Help me with my Bose customer service issue

Product Performance

What Do I Do If My Bose Soundlink Mini Does Not Charge?

Even though the Bose SoundLink Mini speaker is widely known for its impeccable sound quality despite the small size and the amount...

What is the battery life of the Bose Soundlink Mini?

The Bose SoundLink Mini offers a battery life of up to ten hours on a single charge. This impressive battery performance allows users...

Can I use the Bose Soundlink Mini while it is charging?

Yes, the Bose SoundLink Mini can be used while it is charging. This feature allows users to enjoy their music or audio content non-stop...

Is the Bose Soundlink Mini waterproof or water-resistant?

The Bose SoundLink Mini is not waterproof or water-resistant. It is designed primarily for portability and high-quality sound, but...

Can I connect my Bose Soundlink Mini to multiple devices simultaneously?

The Bose SoundLink Mini is known for its portability and great sound quality, but it does have limitations when it comes to connecting...

Can I use my Bose Soundlink Mini as a speakerphone?

Yes, the Bose SoundLink Mini can indeed be used as a speakerphone. It is equipped with a built-in microphone that allows users to take...

Warranty and Support

What is the warranty period for Bose products?

Bose typically offers a limited warranty period of one year for most of its products, covering defects in materials and workmanship...

How can I access firmware updates for my Bose devices?

Firmware updates for Bose devices can typically be accessed through the Bose Music app or the Bose Connect app, depending on the specific In some cases, firmware updates may also be available on the official Bose website. Users can visit the support section on bose.com and look for their specific product to find detailed instructions for manual updates. It is always advisable to keep devices updated to ensure optimal performance and the latest features. For further assistance, individuals may want to consult the app or the website for more information about their specific devices....

What additional accessories does Bose offer for their products?

Bose offers a variety of accessories designed to enhance the experience of using their audio products. These accessories include carrying For those who enjoy wireless listening, Bose also offers Bluetooth adapters and audio cables that enable connection to various devices. Charging docks and power adapters are available for specific speaker models, ensuring users can keep their devices powered up. Bose accessories may vary depending on the product line, so it is best to visit the official Bose website for the latest availability and details on compatible accessories for specific products. This resource can provide comprehensive information tailored to individual needs....

How do I care for and maintain my Bose headphones?

Caring for and maintaining Bose headphones is essential to ensure optimal performance and longevity. First, it is important to keep When storing the headphones, it is best to keep them in a protective case to prevent scratches and physical damage. Ensure that the headphones are not exposed to extreme temperatures or humidity, as these conditions can affect the electronic components. For wired models, avoid pulling on the cables and make sure to store them properly to prevent tangling. For wireless models, maintain battery health by not allowing the battery to fully discharge frequently. Regularly check for software updates through the Bose app to enhance performance. By following these simple tips, users can enjoy their Bose headphones for many years. For specific care instructions, it is always helpful to consult the manufacturer's guidelines on the official Bose website....

What is the process for returning a Bose product under warranty?

To return a Bose product under warranty, customers typically need to follow a few steps. First, it is essential to review the warranty Next, customers should gather their proof of purchase, such as a receipt or order confirmation, as this is necessary to validate the warranty claim. After that, it is important to visit the official Bose website to find detailed information regarding the return process, which may include specific instructions for preparing the product for return and shipping details. Typically, customers will be required to fill out a return authorization form or contact the customer service to initiate the return process. The product should be adequately packaged to prevent damage during transit. Following these steps will help ensure a smooth return process for Bose products under warranty. For the most up-to-date procedures, it is always good to refer to the Bose website for any changes or additional information....

Compatibility

What devices are compatible with the Bose Soundlink Mini?

The Bose SoundLink Mini is designed to be compatible with a wide range of devices to ensure seamless audio playback. Primarily, it...

What should I do if my Bose product is not connecting to Bluetooth?

If a Bose product is not connecting to Bluetooth, the first step is to ensure that Bluetooth is enabled on the device trying to connect,...

Are Bose products compatible with smart home systems?

Bose products are designed to integrate well with various smart home systems, enhancing the user experience and providing versatility. For those interested in creating a more comprehensive smart home audio setup, Bose also offers solutions that work seamlessly with popular smart home ecosystems. Users may find features that allow for multi-room audio streaming, enabling synchronized playback across different spaces in the home. For detailed compatibility and specific models, it is advisable to check the current web page dedicated to Bose products, as it will provide the most accurate and up-to-date information regarding compatibility with various smart home systems....
We look to the Bose issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bose issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated