DPD Customer FAQ

If you did not receive the PIN number for your parcel, it can be frustrating. Typically, the PIN is sent via email or text prior to delivery. In this situation, you may need to check your spam folder or ensure your contact details are up to date in your account. There is also a link to the most up-to-date contact information right here on this page, where you can report the issue or get further assistance.

We cannot guarantee that you can intercept your parcel once it's on its way back. However, depending on the courier service handling your parcel, there may be options available for delivery rescheduling or redirection. Review the tracking information associated with your parcel for specific instructions or options.

If your parcel tracking shows ‘Label generated’ but the parcel has been dropped off and scanned, it may take some time for the tracking system to update. Sometimes there can be a delay in the system processing the scan information. You can keep an eye on it, and if there is no update in a day or two, consider checking back for the most recent tracking information.

If you missed the DPD driver, the parcel will be returned to the depot. DPD will typically attempt to arrange another delivery automatically. You should receive a notification with options for re-delivery. If you need to provide a code for delivery, make sure to check that you have the correct information for the next attempt.

We understand how frustrating delays can be. Several factors can cause parcels to be delayed, including weather conditions, high package volumes, or operational issues. We recommend checking the tracking information for updates on your parcel's status. Thank you for your patience as we work to get your delivery to you as soon as possible.