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Motorola Customer FAQ

Top Answers & How-to Guides

What is Motorola's Phone Number?

The question we are asked most often is about how to talk to Motorola customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any known issues or common troubleshooting tips for the Moto G?

The Moto G series, known for its balance of performance and affordability, can occasionally experience some common issues and has several Another frequent concern is connectivity problems, which may include difficulties with Wi-Fi or Bluetooth. In this case, users can try toggling Airplane Mode on and off, forgetting the Wi-Fi network and re-entering the password, or ensuring Bluetooth devices are in range and properly paired. Performance issues can also arise, such as app crashes or slow operation. Users may want to consider clearing the cache for individual applications through the settings menu or performing a soft reset to refresh the device. In some situations, not enough storage can contribute to performance slowdowns. Users should check available storage space and delete unnecessary files or applications. If the device is experiencing software glitches, a software update may be beneficial. Regularly checking for system updates can resolve known bugs and improve overall performance. Lastly, a factory reset can be a last resort to return the device to its original state, but it is essential to back up all critical data before proceeding. For more specific issues, I recommend visiting the official Motorola website for the latest information and updates....
Ask any question you have about Motorola customer service, get an answer now.

Recent Motorola Customer Questions

при попытке получить интернет через WIFI и распространить его через точку доступа WIFI отключаеться от сети .Модель смартфона Motorola G14

Мы рекомендуем проверить настройки Wi-Fi и точки доступа на вашем Motorola G14. Убедитесь, что функция точки доступа активирована и правильно настроена. Также попробуйте обновить программное обеспечение устройства до последней версии, так как это может решить проблемы с подключением. Если проблема сохраняется, возможно, стоит перезагрузить телефон или сбросить настройки сети.
Asked Jan 6, 2025 9:23 AM

Phone fell into pool of water and does not start

If your Motorola phone has fallen into water, immediately turn it off if it’s still on. Remove any cases, SIM cards, and accessories. Dry the exterior gently with a soft cloth. Place the phone in a dry area or in a bowl of uncooked rice for 24 to 48 hours to absorb moisture. Do not use heat to dry it out, as this can cause further damage. If the phone does not start after this process, it may require professional repair. Remember that water damage may void the warranty.
Asked Jan 3, 2025 3:50 PM

wie kann ich bei meinem g 7 plus voLTE aktivieren?

Um VoLTE auf Ihrem Moto G7 Plus zu aktivieren, gehen Sie zu den Einstellungen. Wählen Sie „Netzwerk & Internet“ und dann „Mobilfunknetz“. Dort sollten Sie die Option „VoLTE-Anrufe“ finden, die Sie aktivieren können. Stellen Sie sicher, dass Ihr Netzbetreiber VoLTE unterstützt.
Asked Dec 30, 2024 8:09 PM

Where is app lock system in Moto g54

To find the app lock system on the Moto G54, go to "Settings," then navigate to "Security." Look for "App lock" or a similar feature that allows you to secure specific applications with a password or biometric authentication. If it's not directly visible, you may need to explore options within the Security or Privacy sections.
Asked Sep 30, 2024 11:01 AM

Seit Update geht der Flugmodus nicht mehr aus man kann nicht mehr anrufen oder angerufen werden

Es tut uns leid zu hören, dass Sie Probleme mit dem Flugmodus nach dem Update haben. Oft kann ein Neustart des Geräts oder das Zurücksetzen der Netzwerkeinstellungen helfen, solche Probleme zu beheben. Wenn der Fehler weiterhin besteht, prüfen Sie die Softwareaktualisierungen oder Rückmeldungen zu bekannten Problemen.
Asked Sep 21, 2024 1:55 PM

Help me with my Motorola customer service issue

Device Setup and Transfer

How Do I Port My Moto G to a New Phone?

Smartphones have made it easier for users to interact with friends and loved ones around the world. Most manufacturers, including Motorola,...

Can I use the Moto G with a different carrier?

Yes, the Moto G can typically be used with different carriers, but there are a few factors to consider. Most Moto G devices are unlocked, Before switching, checking compatibility with the desired carrier's bands and frequencies is advisable, as this will ensure optimal performance. Users who have purchased a carrier-specific version of the Moto G may need to unlock the phone before switching to another carrier, which usually involves specific procedures outlined by the original carrier. For the most accurate information, users may refer to Motorola's official website where they can find details about compatibility and unlocking procedures....

Can I unlock my Moto G for use with international SIM cards?

Yes, it is indeed possible to unlock a Moto G for use with international SIM cards. Unlocking a device allows users to switch carriers Typically, in order to unlock a Moto G, the device needs to meet certain conditions. For instance, it may need to be fully paid off, not reported lost or stolen, and active with the original carrier for a specified period, usually around six months to a year. Some carriers may provide unlocking codes upon request, while others may require users to follow specific procedures to complete the unlocking process. Once unlocked, the Moto G should be able to accept SIM cards from various international carriers, allowing the user to take advantage of local data and calling plans, which can often be more cost-effective than international roaming plans. It is advisable to visit the official Motorola website for up-to-date information and resources related to unlocking, as the specific steps may differ based on the model and carrier requirements....

Device Specifications and Features

What Size Moto G Do I Really Need?

How you plan to use your Moto G phone will determine which size you choose. Don't let anyone tell you that a bigger storage capacity...

Does the Moto G support expandable storage?

The Moto G series typically includes models that support expandable storage through a microSD card slot. This feature allows users...

What is the battery life of the Moto G?

The battery life of the Moto G varies depending on the specific model, as there are several iterations of the Moto G series. Generally,...

Does the Moto G have a water-resistant feature?

The Moto G series has seen various models, and their water resistance features can differ. Several recent Moto G devices may have some...

Software and Updates

Is It Worth It to Keep Updating My Moto G Software?

The Motorola Moto G is a unique smartphone whose popularity mainly stems from its affordable prices and cutting-edge features. This...

Are there any known issues or common troubleshooting tips for the Moto G?

The Moto G series, known for its balance of performance and affordability, can occasionally experience some common issues and has several Another frequent concern is connectivity problems, which may include difficulties with Wi-Fi or Bluetooth. In this case, users can try toggling Airplane Mode on and off, forgetting the Wi-Fi network and re-entering the password, or ensuring Bluetooth devices are in range and properly paired. Performance issues can also arise, such as app crashes or slow operation. Users may want to consider clearing the cache for individual applications through the settings menu or performing a soft reset to refresh the device. In some situations, not enough storage can contribute to performance slowdowns. Users should check available storage space and delete unnecessary files or applications. If the device is experiencing software glitches, a software update may be beneficial. Regularly checking for system updates can resolve known bugs and improve overall performance. Lastly, a factory reset can be a last resort to return the device to its original state, but it is essential to back up all critical data before proceeding. For more specific issues, I recommend visiting the official Motorola website for the latest information and updates....

Warranty and Support

What are the payment options available on the Motorola website?

The payment options available on the Motorola website typically include a variety of methods to accommodate different customer preferences. Motorola may also implement financing options or installment plans through third-party services, allowing customers the flexibility to pay for their purchases over time. It is worth noting that payment availability can vary based on location and the specific products being purchased. For the most accurate and up-to-date information regarding payment options, it is advisable to check the current web page of Motorola, as they regularly update their payment policies and methods....

What is the warranty period for the Moto G?

The warranty period for the Moto G usually varies by model and region, but generally, Motorola offers a one-year limited warranty for...

What accessories are compatible with the Moto G?

The Moto G series has a variety of accessories that are compatible, which can enhance the overall user experience. First and foremost, Additionally, the Moto G series typically supports various chargers and power banks, enabling fast and efficient charging options. Bluetooth accessories, such as headphones and earbuds, are widely compatible, offering wireless convenience for listening to music or taking calls. In some models, accessories like stylus pens may also be used, depending on the specific generation of the Moto G device. Furthermore, there are additional items such as car mounts, which provide easy access to navigation applications when driving. As with any device, it is essential to check the specifications of the particular Moto G model to ensure compatibility with specific accessories. For the latest accessory options and specific compatibilities, customers should look at the current web page for more detailed information....
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Motorola issues reported to GetHuman
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