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Restoration Hardware Customer FAQ

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What is Restoration Hardware's Phone Number?

The question we are asked most often is about how to talk to Restoration Hardware customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Restoration Hardware Customer Questions

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Order Tracking

How can I track my order?

To track an order from Restoration Hardware, one can log into their account on the website and check the "Orders" section for...
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Can I cancel or modify my order?

Restoration Hardware has specific policies on order cancellation and modification that often depend on the order's stage. Once...
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Product Information

Where are Restoration Hardware products sold?

Restoration Hardware products can be found primarily on their official website, rh.com, and at various physical gallery...
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Are there warranty options available for Restoration Hardware furniture?

Restoration Hardware typically provides a one-year limited warranty on most furniture against defects in materials and...
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Can I see Restoration Hardware products in-store before purchasing?

Yes, Restoration Hardware customers can view products in-store at their showrooms, where they can inspect quality and design...
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Shipping and Returns

What is the return policy for Restoration Hardware?

Restoration Hardware's return policy allows returns within thirty days for most items, provided they are in original condition...
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Do you offer international shipping?

Restoration Hardware mainly ships to the U.S. and Canada and does not typically provide international shipping. International...
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How can I return an item purchased from Restoration Hardware?

Returning items to Restoration Hardware is generally simple but requires following specific steps based on the item type. Most...
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Payment and Purchase

What payment methods are accepted?

Restoration Hardware typically accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as...
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Are gift cards available for purchase?

Restoration Hardware does provide gift cards for purchase both in stores and online at rh.com, allowing recipients a variety of...
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Can I request a catalog?

Restoration Hardware provides physical and digital catalogs showcasing their furniture and decor collections. To request one,...
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Programs and Services

What is the RH Members Program and how does it work?

The RH Members Program is a subscription service that enhances the shopping experience through exclusive collections,...
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Do you offer design services for customers?

Restoration Hardware provides design services to help customers create their ideal spaces, with solutions tailored to unique...
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What is the process for applying for RH Members Program?

To apply for the RH Members Program, individuals should visit the official Restoration Hardware website, find the relevant...
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