SeatGeek Customer FAQ

We understand how concerning this situation can be. If you believe your tickets were sold without your authorization, it’s important to review your account and any relevant transaction details. For issues like this, there is a link to the most up-to-date contact information right here on this page that can assist you directly with your concerns.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you're having trouble downloading your tickets to Apple Wallet, first ensure that you have the latest version of the Apple Wallet app and that the tickets are in a compatible format. Try refreshing the SeatGeek app or website, signing out and back in, or reinstalling the app if necessary. If the issue persists, you may want to check for any specific requirements from the venue regarding ticket downloads.

If you paid for tickets but didn’t receive them, you may be eligible for a refund. Check the terms of your purchase, as they vary based on the event and seller. You may need to provide details related to your order, including proof of payment. Follow the instructions in the email confirmation you received when you made the purchase, as it likely contains specific steps for obtaining a refund.

If your tickets are not available for resale, it may be due to the ticket type or restrictions placed by the event organizer. Some tickets cannot be resold on the platform, especially when the event has been rescheduled. You may want to check the specific terms and conditions related to your tickets to confirm their resale eligibility.