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Twitch Customer FAQ

Top Answers & How-to Guides

How do I Contact Twitch Customer Service?

The question we are asked most often is about how to talk to Twitch customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Twitch Account?

If you find yourself unable to access your account, these helpful tiops can assist you to recover your account.

Can I change my Twitch username?

Yes, users can change their Twitch username, but it is important to follow certain guidelines. Twitch allows users to change their...
Ask any question you have about Twitch customer service, get an answer now.

Recent Twitch Customer Questions

I need help changing my old number to my new number on my twitch account cause I don't have access to my old phone number anymore

To change your phone number on Twitch, log into your account, go to your settings, and select "Security." From there, you can update your phone number. If you cannot access the old number for verification, you may need to follow account recovery steps or provide alternative verification methods. Check the relevant options in the settings.
Asked Aug 17, 2024 10:44 PM

Wrongly banned for something without giving evidence

We're sorry to hear about your issue. If you believe you've been banned from Twitch without proper reason, your first step should be to appeal the ban. The Twitch support team reviews these appeals and may require additional information. Also, Twitch policies state they reserve the right to suspend any account for violations of their Terms of Service or Community Guidelines. They don't typically provide specific evidence with each ban due to privacy reasons. They suggest specific areas of behavior that led to the ban. We advise adhering to Twitch's policies to avoid potential issues in the future.
Asked Apr 4, 2024 9:18 PM

I need to change the name on my account

You can change your Twitch username once every 60 days. To change your username: 1. Log in to your account. 2. Click on your profile picture at the top right of the screen. 3. Click on "Settings." 4. Look for the "Profile Settings" section. You'll find an option to change your username there. 5. Enter your desired username. If your chosen username is available, you'll see a green checkmark beside it. 6. Once you've entered your desired username, click on the "Update" button to save changes. Please note, changing your username will also change the URL for your channel and this could impact any existing links you've shared.
Asked Mar 29, 2024 5:58 PM

i accidentally logged off of my twitch account an i need access code sent to a different phone number because my old phone is no longer working

If you've lost access to the phone number linked to your Twitch account, you cannot directly send access codes to a new number. You must update your phone number via account settings. However, if you can't login due to the lack of access to your old phone, you should consider getting in touch with Twitch support. Through their help, you can confirm your identity and regain access to your account, and subsequently update your phone number. Always ensure your account's contact information is current to avoid such issues in the future.
Asked Mar 27, 2024 4:54 AM

No puedo acceder a mi cuenta debido a un problema

Si no puedes acceder a tu cuenta de Twitch debido a un problema, primero verifica que tu nombre de usuario y contraseña sean correctos. Asegúrate de que la función de bloqueo de mayúsculas no esté activada y prueba de nuevo. Si aún no puedes acceder, puedes intentar restablecer tu contraseña. Twitch enviará un correo electrónico con instrucciones para hacerlo. Si el problema persiste, podría ser debido a un problema técnico temporal o a un bloqueo de cuenta. En ese caso, deberás esperar o ponerte en contacto con el soporte de Twitch para resolverlo. Por favor, recuerda no compartir nunca tu información de cuenta con nadie.
Asked Mar 20, 2024 7:29 PM

Help me with my Twitch customer service issue

Account Management

How Do I Recover My Twitch Account?

If you find yourself unable to access your account, these helpful tiops can assist you to recover your account.

Can I change my Twitch username?

Yes, users can change their Twitch username, but it is important to follow certain guidelines. Twitch allows users to change their...

Streaming Issues

How Do I Fix Streaming or Download Issues with Twitch?

Twitch is a platform for users 13 and up to watch pre-recorded videos, game demos, and live gameplay. Troubleshooting steps for download...

Can I stream on Twitch from my console or mobile device?

Yes, streaming on Twitch from a console or mobile device is entirely possible and has become increasingly popular among streamers. On the other hand, if you want to stream from a mobile device, this is also an option. The Twitch mobile application, available for both Android and iOS devices, allows users to stream directly from their smartphones. This feature enables users to share their gameplay, creative content, or even just interact with the audience in real time, directly from their mobile devices. However, it is essential to ensure that your internet connection is stable, as streaming requires considerable bandwidth. Additionally, it is advisable to familiarize yourself with the Twitch community guidelines and policies regarding mobile streaming content, to ensure a safe and enjoyable experience for both you and your viewers. If you need more specific guidance, visiting the Twitch official website might provide you with the latest updates and detailed instructions on getting started....

Twitch Features

What are Twitch emotes and how can I use them?

Twitch emotes are unique and expressive images or icons that users can use in chat during live streams. They serve as a way for viewers To use Twitch emotes, a viewer first needs to be in a chat room, which is typically during a live stream. Users can type the name of an emote in the chat, often prefixed with a colon. For instance, typing ":Kappa:" will display the Kappa emote, known for representing sarcasm. Additionally, Twitch offers a variety of global emotes available to all users, while some channels have custom emotes that only subscribers or channel members can access. If a user wants to access custom emotes from a specific channel, they may need to subscribe to that channel. Once subscribed, the custom emotes will be available for use in that channel's chat. For further information or updates about Twitch emotes, users may refer to the current web page to learn more about the specific emotes available....

What are Twitch Prime benefits and how do I get them?

Twitch Prime, now known as Prime Gaming, offers a variety of benefits that enhance the experience for streamers and viewers on the One of the standout features of Prime Gaming is the free monthly subscription to any channel on Twitch. This allows users to support their favorite streamers without any additional cost. Additionally, streamers benefit from receiving a portion of the subscription revenue, which helps in sustaining their channels. Members of Prime Gaming also gain access to exclusive in-game loot and free games each month. This can include items such as skins, characters, boosts, and special configurations for a variety of popular games. Moreover, Prime Gaming often provides unique content or early access opportunities for select games, which enhances the overall gaming experience. To acquire these benefits, one needs to link their Amazon Prime account to their Twitch account. This process is relatively straightforward. The user should navigate to the Prime Gaming website, sign in with their Amazon account, and then follow the instructions to link the accounts. Once linked, the individual can start redeeming the available benefits immediately. For more specific instructions, it is advisable to refer to the current web page related to Prime Gaming or Twitch assistance. This ensures accurate and up-to-date information regarding benefits and the linking process....

What are Twitch achievements and how can I earn them?

Twitch achievements refer to a system implemented by Twitch that allows streamers and users to complete specific tasks or goals while To earn Twitch achievements, streamers may need to fulfill certain criteria such as reaching a specific number of followers, achieving a milestone in streaming hours, or engaging in particular activities during broadcasts. For example, a streamer might need to host a certain number of streams, collaborate with other creators, or receive a specified number of donations or subscriptions. Furthermore, achievements can also be linked to viewer participation, such as adding comments in a stream, following a channel, or even participating in specific events hosted on Twitch. Each achievement completed can lead to rewards, and those rewards may range from badges and experience points to potentially gaining recognition within the community. For an up-to-date list of achievements and how to access them, it is advisable to check the relevant section on the Twitch web page. There you will find detailed information on how to engage with this feature effectively....

Support and Community

How can I support my favorite Twitch streamers?

Supporting your favorite Twitch streamers can be done in several impactful ways. The most direct method is by subscribing to their Another effective way to support streamers is by donating during their live streams. Many streamers have set up donation links or use platforms like PayPal or Streamlabs, which allow viewers to contribute funds directly. Donations can be tied to messages or alerts, adding a personal touch to your support. You can also engage with streamers by participating in their communities. This can involve chatting during live streams, sharing their content on social media, or joining their Discord servers. Interaction boosts their visibility and helps build a stronger community. Lastly, simply watching their streams, providing positive feedback, and spreading the word about their content can go a long way in helping them gain more followers and build their brand. Always check the streamer's channel page for additional ways to support them, as they may have specific preferences or offers....

Are there any community guidelines I need to follow on Twitch?

Yes, Twitch has established community guidelines that all users must follow to ensure a safe and positive environment for everyone. The primary focus of the community guidelines includes maintaining a non-toxic atmosphere, where harassment, hate speech, and discrimination are not tolerated. Users should refrain from using harmful language or engaging in abusive actions towards others. Additionally, Twitch takes a strong stance against sexually explicit content, graphic violence, and any illegal activities. Furthermore, Twitch encourages users to respect the intellectual property rights of others. Users should not stream or share content that they do not own or have explicit permission to use. This includes video games, music, and other forms of media. It is also important for users to familiarize themselves with any specific rules or requirements that apply to particular games or communities within the platform. In order to stay informed, it is advisable to regularly check the official Twitch website for the most current updates to the community guidelines and other policies. Following these guidelines helps ensure a welcoming and enjoyable experience for all members of the Twitch community....

How can I interact with other users during a live stream?

Interacting with other users during a live stream on Twitch can enhance the overall experience for both viewers and streamers. One Another way to interact is by using emotes and stickers, which can add a fun and expressive element to the conversation. Viewers can use channel-specific emotes if they are subscribers, or global emotes available to all users. This helps create a sense of community and encourages participation. Streamers often conduct polls, ask questions, or request feedback during their streams to foster engagement. Participating in these activities not only allows the audience to express their opinions but also helps the streamer to better connect with their viewers. In addition, some streamers use voice chat or video calls for a more interactive experience, though this is less common. For users looking for more information regarding interaction options, it may be beneficial to browse the Twitch website for updates and specific features available on different streams. Remember, respecting the chat rules and guidelines set by the streamer contributes to a positive atmosphere for everyone involved....

Channel Setup

What are the best practices for starting a Twitch channel?

Starting a Twitch channel can be an exciting venture, and adhering to best practices can significantly enhance the chances of success. Next, consistency in streaming schedule is crucial. Regularly streaming at scheduled times allows viewers to anticipate and plan for watching the content, thereby increasing engagement. It is important to communicate the streaming schedule clearly on the Twitch channel as well as on social media platforms. This practice helps to build a community around the content. Quality of the stream is another critical aspect. Investing in good audio and video equipment can contribute significantly to viewer satisfaction. Ensuring a stable internet connection prevents frustrating interruptions during live broadcasts. It is also worthwhile to familiarize oneself with the streaming software to optimize performance and enhance the viewing experience. Engagement with the audience cannot be overlooked. Interacting with viewers through chat during live streams fosters a sense of community and encourages them to return. Recognizing new followers or responding to comments can create a more welcoming environment. Promoting the channel through social media and networking with other streamers is also beneficial. Collaborations can introduce new audiences to the channel and create opportunities for growth. Lastly, continually reviewing and adapting strategies based on viewer feedback and analytics is vital for long-term success. The Twitch community is ever-evolving, and staying adaptable can lead to increased visibility and engagement. For further help and details, the Twitch website may provide additional resources related to starting a channel....

What types of subscription options does Twitch offer for viewers?

Twitch offers several subscription options for viewers who wish to support their favorite streamers and gain access to additional benefits. The Tier 2 and Tier 3 subscriptions enhance these benefits, often including additional emotes, larger badges, and the opportunity to engage more closely with the streamer through special chat privileges or community events. The pricing for each tier typically increases with the level of support, with Tier 2 costing more than Tier 1 and Tier 3 being the most expensive. In addition to these tiered subscriptions, viewers have the option to subscribe using Twitch Prime. This enables Twitch users with an Amazon Prime account to support a streamer at no additional cost, granting the same benefits as a Tier 1 subscription. It is important to note that subscriptions can offer a meaningful way for viewers to engage with content creators and support their favorite channels. For the most current information regarding subscriptions, users are encouraged to explore the options directly on the Twitch website....
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