Toll-free · 24 hours, 7 days · Direct to human, press 0 · If you know the 7-digit extension you would like, press 1. For order status, press 2. To change an accessories order, press 3. To change a computer order, press 4.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Dell - Returns phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative." Must enter order # to be transferred to a representative.
Here is how our research team describes the way the Dell - Returns phone system greets you: What can I help you with today?
What are the hours and when should I call?
Dell - Returns operates the call center for this 800-624-9897 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 240 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell - Returns phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell - Returns staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dell - Returns is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 240 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call Dell - Returns
In summation, the best day to call Dell - Returns is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Dell - Returns number, but it is also the day with the shortest hold times.
Why Customers Call Dell - Returns
If you have time to do a bit of reading before you call Dell - Returns, we recommend you read over some of our problem-specific articles.
Dell's return policy allows customers to return most products purchased from Dell within 30 days of the invoice date for a full refund or exchange. The returned product must be in its original condition and packaging, with all accessories, manuals, and software included. Exceptions to the policy include software, digital downloads, gift cards, and certain consumable items like batteries or ink cartridges. Returns can be initiated online through Dell's website or by contacting their customer service. Dell may charge a restocking fee for certain products, which will be deducted from the refund amount. Additionally, some promotions or customized products may have specific return guidelines. It is recommended to review Dell's complete return policy on their website or consult with customer service for any further inquiries.
At Dell, we strive to provide our customers with a hassle-free return process. However, there are a few items that are not eligible for return. These include software that has been opened or downloaded, electronic software downloads (ESD), licenses, and any personalized or customized products. Furthermore, Dell does not accept returns for products that are damaged due to misuse, accidents, or alterations made by customers. Additionally, any non-Dell branded products or third-party products purchased through Dell are subject to their respective manufacturer's return policy. It is important to thoroughly review the product specifications and ensure compatibility before making a purchase. For more information on our return policy, please refer to our terms and conditions or contact our customer support team.
Dell's policy for returning software or digital products ensures customer satisfaction and provides flexibility. If you are unsatisfied with your software purchase, Dell allows returns within a specific time frame. For the majority of software products, customers have a 30-day return window. However, Dell's return policy does not apply to downloadable software or digital products that have been activated or used. It is important to keep in mind that custom software cannot be returned, as it is tailored to individual needs. To initiate a return, customers need to contact Dell's customer service and provide the relevant order information. Dell's commitment to customer support ensures hassle-free returns and resolutions to any issues that may arise with software or digital product purchases.
Click the link above to get answers to just about any Dell - Returns customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Dell - Returns Customer Service Contacts
There are of course other ways to contact Dell - Returns customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Dell - Returns customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dell - Returns's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell - Returns agent. This phone number is Dell - Returns's best phone number because 1,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-624-9897 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Dell - Returns first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dell - Returns has 2 phone numbers. It's not always clear what is the best way to talk to Dell - Returns representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dell - Returns. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dell - Returns. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.