I have been successfully paying my Cox Bill for * months. This last month it was, as u...

GetHuman-mybellso's problema de servicio al cliente con Cox Communications de febrero 2019

5 vistas | 768 similar | 0 siguiendo
Ayuda con mi problema Cox Communications
Did that get it fixed?
Waiting to see if GetHuman-mybellso fixed the issue with our suggestion.
The issue in GetHuman-mybellso's own words
I have been successfully paying my Cox Bill for * months. This last month it was, as usual, paid via electronic banking on the **th of last month, yet I received notices of payment due. Spoke with Cox rep yesterday afternoon* he was a jerk who stated that my bank had the account number wrong so it wasn't credited to my account. I pointed out that it had been paid via this account number for the last six months* he said that Cox had previously been applying the payment to the correct account number but was no longer going to do that. I stated that it would have been nice had Cox let me know about this discrepancy in account numbers so that I could correct the problem. No, Cox would rather cause a problem for a customer by stopping what they had been doing for the previous six months, without letting me know anything about it. How about dropping the insincere, canned "thank you for being a Cox customer" when initially answering the phone. If you really appreciated my business, someone would have let me know about the account number problem instead of, out of the blue, stopping the prior application of the payment to the correct account number. I don't need passsive*aggresive behavior from my cable*internet company. I will NEVER be a Cox customer again* I can't wait until this contract that I stupidly agreed to expires. That's a promise. **Sincerely*Michael Harrison

GetHuman-mybellso did not yet indicate what Cox Communications should do to make this right.

How GetHuman-mybellso fixed the problem

We are waiting for GetHuman-mybellso to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
¿Tienes Cox Communications problemas también?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mybellso fixes it.
This email address isn't valid

Cox Communications

Problema de servicio al cliente
Reported by GetHuman-mybellso
feb. 1º, 2019 - hace 2 años
Visto por 5 clientes hasta ahora
Problema similar a 768 otros
0 clientes que siguen esto
Items needed
Nombre de la cuenta
Cuenta de email
Número de cuenta
PIN de cuenta
Número de teléfono de la cuenta
Dirección del servicio de cuenta


GetHuman-mybellso comenzó a trabajar en este problema
feb. 1º, 2019 2:29pm
GetHuman-mybellso indica que el problema aún no se ha solucionado.
feb. 1º, 2019 2:30pm