Direct Express Customer FAQ

To request a replacement of funds after disputing a withdrawal, you should follow the procedure outlined for disputing transactions. This typically involves providing necessary details about the transaction in question and waiting for the investigation to conclude. Once resolved, you will be notified whether the dispute resulted in a refund of the funds to your account. Ensure you check the specific guidelines provided for disputes.

To replace a lost Direct Express card while traveling, you should first report the loss to Direct Express. They will assist you in getting a replacement card sent to your current location. Ensure that you have your account information available when you make the report. A temporary card may be issued to provide you with access to your funds while the replacement is being processed.

If you did not receive your Direct Express card this month or suspect it has been stolen, it’s important to report it immediately. You can block your card to prevent unauthorized use and request a replacement card. There is a link to the most up-to-date contact information right here on this page for your convenience.

If your Direct Express card is being declined, it may be due to insufficient funds, a hold on your account, or a temporary issue with the merchant. Ensure that your card balance covers the transaction amount and verify that your account is in good standing. You can also check if there are any restrictions placed on your card. If the problem persists, there is a link to the most up-to-date contact information right here on this page to get further assistance.

If your Direct Express card is frozen and it was supposed to be unfrozen yesterday, there may be a processing delay. Please check the status of your card directly through the appropriate channels provided on this page.