When I was at Lowes in Griffin Ga. last night. I was doing some returns of item that I...

GetHuman6539595's problema de servicio al cliente con Lowe's de septiembre 2021

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Nombre de cuenta, dirección de entrega, número de teléfono de cuenta, dirección de correo electrónico de cuenta, número de pedido y fecha de pedido
The issue in GetHuman6539595's own words
When I was at Lowes in Griffin Ga. last night. I was doing some returns of item that I purchased on my Lowes credit card*mylowes card. One of the items was phone a call in phone order for pick up. The young lady a Alexis Tanner employee number *******, called a manager for a over-ride and about the call for pick-up item. This rude black guy said that he was not taking the garage disposal (that has never been opened) back. Said I would have to come back on Wed. All the information including the order number is posted on a sticker on the box. He said that it was company policy. I asked him to call the store manager. Said nobody was available. Ask to see the company return policy. because I understand it's ** days unless it is a item that is on the exception list. Asked for his first, last and employee number. said he would have to get that for me. And walked away. When he came back by I again asked for his name. And his response was he was working with someone else. Asked when I could get his name and he said in an hour. I came back in a hour and waited he never came back. The young lady said she didn't know his last name. When I called this morning, nobody every answered the phone when I asked for the manager. Put me on hold. Until the system hung up on me after holding for an hour. Never got to speak to a manger yet.

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Lowe's

Problema de servicio al cliente
Reported by GetHuman6539595
sep. 1º, 2021 - hace 9 meses
Not resolved
Visto por 25 clientes hasta ahora
Problema similar a 1439 otros
0 clientes que siguen esto

Timeline

GetHuman6539595 comenzó a trabajar en este problema
sep. 1º, 2021 5:27pm