I might have one of the sadder stories from the Tuesday Taylor Swift presale. I didn't...

GetHuman7960253's problema de servicio al cliente con Ticketmaster de noviembre 2022

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Número de pedido, nombre en el boleto, número de teléfono en la reserva, dirección de correo electrónico en la reserva, método de pago (si es tarjeta o cuenta bancaria, e incluya los últimos 4 dígitos)
The issue in GetHuman7960253's own words
I might have one of the sadder stories from the Tuesday Taylor Swift presale. I didn't mind waiting the two and a half hours in the queue, but once I got through and started selecting the five seats for my wife and daughters and I, after I clicked on the first couple of "available" seats, a few of them started to disappear. Based on the Ticketmaster description of giving all buyers a more relaxed, ten-minute buying atmosphere than previously, I figured it was the bots grabbing these seats that were reserved for a buyer like me (presale authorized code ABG**RV via *****@***.com). So I patiently kept trying to secure the seats* they kept disappearing, kind of like "whack-a-mole." On my fifth attempt I finally secured five seats: Section ***, Row **, seats *-**, on Saturday May ** at Gillette Stadium. I then clicked on "next." The next screen appeared, with my seats showing up in the middle third of the screen, blinking. But to my horror, I noticed that the top third and bottom third of the screen had gone black, and no amount of clicking or trouble shooting could unfreeze the screen and complete the sale, as the timer wound down to zero and the seats vanished. Now I see these seats are for sale at Ace Ticket in Boston for well over $**** each. Ugh. This doesn't seem right. Is there anything you can do for me? Many thanks in advance. Dave Ostrow (husband of Alice Domar, at *****@***.com and *****@***.com.)

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Ticketmaster

Problema de servicio al cliente
Reported by GetHuman7960253
nov. 18º, 2022 - hace 3 meses
Not resolved
Visto por 5 clientes hasta ahora
Problema similar a 650 otros
0 clientes que siguen esto

Timeline

GetHuman7960253 comenzó a trabajar en este problema
nov. 18º, 2022 2:31pm