Frontier Communications Phone Number

Calling Frontier Communications customer service faster by GetHuman

800-921-8101
Customer service
Current Wait: 23 minutos (14m avg)
Hours: Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST; best time to call: 8:00am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 1, luego cuando comience el menú, presione 6. Cuando comience de nuevo, presione 0 varias veces y espere.

Reasons customers like you called recently

I was just wondering why my bill is $**.** higher?
i live at ** nesbit rd sissonville ***** every times it rains i don'*t have a phone i...
The internet connection I’m receiving is *mbps download and I need a secure connection...
What happened was that your employee, Devin Farrel, came promptly as scheduled in the w...
internet is not working well and also want to discuss increase in bill
I JUST HAPPEN TO BE IN ORLANDO NEXT WEEK AND WOULD LOVE TO SPEND * MINUTES WITH OUR FRO...
My wireless internet has been constantly disconnecting this week, and has already done...
our phone is not working. we have a land line and when we lift the receiver to make a c...
I have received a spam phone call requesting a call back due to a "discrepency" in a re...
We have a business account here at Discount Mini Storage with Frontier for our internet...
help connecting wireless devices to router, we set up a new router today
I simply would like to register my outrage to you. I have been a customer at this resi...
Frontier billed us for two different accounts but we only have one. This is Eugene feld...
My internets been out for a week and a half there was a tree that fell out at my neighb...
A tree fell on phone wires at near my house last night. The tree limb is hanging over...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Frontier Communications's Phone-Based Customer Care

Frontier Communications is a telecommunications company that offers broadband Internet service, computer tech support, phone service and television to its customers. Operating in 29 states, Frontier Communications gets a lot of requests for customer service each and every day.

Why Do People Call Frontier Communications Customer Support?

Customers call Frontier Communications customer support for a range of reasons, including:

  • Help with setting up service
  • Scheduling technician visits
  • Troubleshooting and technical support
  • Changing or canceling service
  • Billing issues and inquiries
  • Requests to replace or return equipment

Best Practices for Calling Frontier Communications Customer Service

There are several things that you can do to help ensure that your call to Frontier Communications customer service is resolved quickly and professionally:

  • Before calling, make sure that you have available any documentation relevant to your case. This may include invoices, confirmation numbers, correspondence from Frontier Communications, billing statements or equipment serial numbers.
  • If calling for technical support, have your device nearby so that you can troubleshoot along with your customer service representative.
  • Have pen and paper handy so that you can take notes if needed.

How do Consumers Feel About Calling Frontier Communications Customer Service?

There seems to be mixed feelings about Frontier Communications customer service. While some people are able to get their issues resolved, others complain that Frontier Communications customer service representatives lack the ability to assist customers effectively. One specific complaint is that it is difficult to get written confirmation of payments or resolutions from customer service agents.

What Kind of Issues can Frontier Communications Customer Service Representative Resolve?

Frontier Communications customer service representatives can resolve many consumer issues, including basic troubleshooting and technical support, the need to research billing errors and missing payments, and starting, ending, or changing services. They can also provide information and updates on service interruptions along with instructions on how to properly use services.

What Can't Be Resolved With a Call to Frontier Communications Customer Service?

Frontier Communications' customer service agents can't fix more advanced problems with equipment and connectivity. In those cases, a technician visit will have to be scheduled.

In addition, there are times when a consumer's personal equipment, such as computers, phones or televisions, are incompatible with Frontier Communications components or services. A customer service agent may be able to suggest a work-around, but will not be able to resolve the issue.

What Should You Do If You Have an Unsuccessful Call with Frontier Communications?

If you get off the phone with Frontier Communications and feel as though your issues were not properly resolved, or that your questions were not answered, don't give up. You may still have options.

  • First, review any notes taken during your call. You may be able to identify an area of misunderstanding or miscommunication. If you can do this, you'll have some ammunition going into your next conversation with Frontier Communications customer service.
  • Next, call Frontier Communications back. Explain to the customer service agent that you are calling for a second time and that we would like him or her to review your concerns. Explain what you think went wrong during the first conversation, and ask the agent to give your concerns a second look. Keep in mind that customer service representatives have different levels of training and experience, and this agent may be better prepared to understand and resolve your issue.
  • If a second call to Frontier Communications does not result in a resolution, try getting in touch another way. Frontier offers live chat and a support ticket option. Either one will provide you with a transcript of your conversation, something that can be useful if you have to escalate your case further.
  • Another option is to get in touch through Frontier Communications' social media platforms. Many companies have a separate set of specialists to address customer issues through Twitter, Facebook, and other popular networking sites.

Customer Number 800-921-8101 - by the Numbers

Número de teléfono para marcar800-921-8101
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 7 am-9pm, sab-dom 8 am-6pm EST
El mejor momento para marcar08 a.m.
Navega por el laberinto del teléfono a un humanoPresione 1, luego cuando comience el menú, presione 6. Cuando comience de nuevo, presione 0 varias veces y espere.
Espera promedio
Espera actual23
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, correo electrónico, web, chat
Calidad de la comunicación78%
Calidad de la ayuda77%
Votos de los clientes4,561
Información actualizada por última vezTue Oct 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Frontier Communications's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Frontier Communications, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Frontier Communications. Este número de teléfono es el mejor número de teléfono de Frontier Communications porque 48,300 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-921-8101 incluyen Change Plan, Technical Support, Lower my bill, Cancel Plan, Make a Payment y otros problemas de servicio al cliente. El Frontier Communications centro de llamadas al que llama tiene empleados de Texas y está abierto Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST según los clientes. En total, Frontier Communications tiene 6 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Frontier Communications representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Frontier Communications - by phone or otherwise

Si bien 800-921-8101 es el mejor número gratuito de Frontier Communications, existen 9 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Frontier Communications clientes, es llamando a su 833-270-5723 número de teléfono para su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 833-270-5723 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Frontier Communications, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Frontier Communications.

What is GetHuman's Relationship to Frontier Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Frontier Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!