Airbnb is an online lodging broker that connects hosts with guests. With over 2 million people staying in Airbnb lodging every night, it isn't surprising that Airbnb gets a lot of customer service calls.
People use AirBnB customer support for a range of reasons, including:
Airbnb generally prefers it when guests and hosts work together to resolve problems. If you can't resolve a situation with your host, or you have an issue that has to be resolved by Airbnb itself, you can call its customer service number.
When possible, make sure you have a way to take notes during your call. These notes can come in handy if you need to escalate your case.
Tip: As you pack for your trip, drop a small notepad and pen into your backpack or purse. Having these on hand will make it easier for you to take notes if you have to contact Airbnb or your host.
Also, be aware of your surroundings: If you are unable to get into your accommodation and weather or other circumstances make it unsafe to call Airbnb customer service while outside, find a cafe or another safe place from which to make the call.
Airbnb is a rapidly growing company and, as one might expect, has had some growing pains. This has led to media reports of consumer dissatisfaction with AirBnB's customer service team.
One primary area of dissatisfaction is the company's response to travelers who find out after arriving at their destination that the accommodations they booked are unavailable, unsafe or unsanitary.
A traveler may find him or herself stranded while AirBnB customer service representatives try to work with the host or to locate alternative lodging. This can take time, something that often unacceptable to a tired traveler who may not have a safe place to wait for a return call.
It should be noted that there are other, more positive stories about the level of service provided by Airbnb, and many people feel that agents have gone above and beyond while addressing problems.
Airbnb customer service can resolve many issues over the phone, including reaching out to hosts regarding issues with accommodations, finding a stranded guest a different place to stay and facilitating refunds.
There are situations in which AirBnB users may have to scan and upload documents to substantiate a claim or to receive refunds. This has to be done through AirBnB's online system.
In situations where there is a conflict between host and guest and there doesn't appear to be a violation of Airbnb rules, phone representatives may not be able to provide refunds or other compensation to either party. This forces guests to negotiate with hosts directly, something that can be difficult, if not impossible, to do.
If you get off the phone with Airbnb feeling as if you didn't accomplish anything with the call, don't lose heart. There are still things that you can do to achieve an appropriate resolution to your concern.
Before re-contacting Airbnb, review the notes you took during your original call. If you didn't take notes, and it is convenient to do so, write down what you remember from your first call. This information can be helpful when working with a different representative.
Next, call back. Different representatives have different levels of training and the next person you speak to may be better able to understand and address your concerns.
Another option is to use Airbnb's live chat function. This option provides you with a written record of the communication, which is very useful if you have to escalate your complaint, as well as the ability to communicate privately and quietly.
A third option is to email Airbnb customer service. While this may not be the best option if you need immediate assistance, it can be a good way of communicating more complex, but less urgent, concerns.
Airbnb also manages accounts on several social media platforms. You can try to get the attention of one of their social media managers via Twitter, Facebook or Instagram.
Este es el mejor número de teléfono de AirBnB, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente AirBnB. Este número de teléfono es el mejor número de teléfono de AirBnB porque 268,830 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 855-424-7262 incluyen Refund a Charge, Missing Payment, Change Booking, Account Access, Cancel Booking y otros problemas de servicio al cliente. El AirBnB centro de llamadas al que llama tiene empleados de Oregon y está abierto 24 hours, 7 days según los clientes. En total, AirBnB tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con AirBnB representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Si bien 855-424-7262 es el mejor número gratuito de AirBnB, existen 4 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros AirBnB clientes, es llamando a su 415-800-5959 número de teléfono de su Servicio al cliente internacional departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 415-800-5959 para Servicio al cliente internacional. Si cree que esta información es inexacta o conoce otras formas de comunicarse con AirBnB, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for AirBnB.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AirBnB. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.