A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 37 seconds.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for VRBO below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this VRBO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from VRBO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Verbo.
A leading vacation rental marketplace. For faster assistance, you may chat with a live agent by visiting our help center.
At help dot vrbo dot com and clicking on contact us.
Press one for English.
Your call may be recorded or monitored to train agents ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website.
If you're a host, please press one. If you're a guest, please press two."
Excerpt from a call with VRBO
Monday, January 22, 2024 8:38 PM
They may ask you to enter information with the dial pad
"Thank you for calling Verbo.
A leading vacation rental marketplace. For faster assistance, you may chat with a live agent by visiting our help center at help dot vrbo dot com and clicking on contact us.
Press one for English.
Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website.
If you're a host, please press one. If you're a guest, please press two.
If you're an integrate now for security reasons, please enter the last four digits of your credit card."
Excerpt from a call with VRBO
Wednesday, December 18, 2024 3:10 PM
What are the hours and when should I call?
VRBO operates the call center for this 877-228-3145 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 3,363 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with VRBO at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VRBO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VRBO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call VRBO is Sunday.The most busy day to call is Friday, which averages 86% more phone calls by comparison.Again, this is based on a sample of 3,363 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday, which is 245% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call VRBO is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that VRBO staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling VRBO had some positives and some negatives, with the call leaning toward the negative end of the spectrum. On the plus side, there was essentially no wait to speak to someone, as I was directed through the menu quickly and almost immediately connected to a representative once I got through. However, the representative on the other end seemed to have an issue with listening to what I was saying, as she made a few assumptions based on things I had not said.
Worse was the fact that the representative didn't appear to know the answer to my question and appeared to give incorrect information. The call started out well, as I was asked to provide my language and whether I was a host or guest. The system told me that I could choose to get help on the website as opposed to waiting on the phone, but I didn't have to wait very long. Within two minutes, I was connected with a representative and asked for my name and e-mail.
After providing this information, I was asked for the reason for my call, and I said that I was looking at possibly going to Hawai'i and wanted to know if there was a minimum stay required at a VRBO property. For some reason, the representative assumed that I was asking about a stay on Maui, even though I never specified which island I wanted to visit. I told her that I wasn't sure where in Hawai'i I wanted to go; I was just looking at this point.
She said that she would look up the information and asked if I could be placed on hold. I said that was fine and waited a few minutes. Eventually, she came back and said that she needed a bit more time to see if she could find the information. When she returned for the second time, she said that there wasn't any kind of minimum to rent from VRBO in Hawai'i and started to provide excess details that I hadn't asked about. I decided to leave the conversation there and thanked her for the information. Once I did, she quickly ended the call and hung up.
Upon hanging up, I checked the information and saw that in Hawai'i, a 30-day minimum exists on almost all rentals, with only a few exceptions that required registering with the state. Given that most VRBO properties on Hawaii have a 30-day minimum listed, it seemed incomprehensible that the representative didn't know this was a thing. This information wasn't useful, and while it wasn't a problem, it also created more problems than it solved.
Overall, I was not impressed with the representative on this call. I thought that she didn't do a good job listening and didn't really provide helpful information. Further, when the call ended, she seemed in a hurry to end things. Based on the service that I received on this call, I wouldn't use this number unless I absolutely needed to use it.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call VRBO
If you have time to do a bit of reading before you call VRBO, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any VRBO customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to VRBO, and their purpose. Are any of these similar to the reason you are trying to call?
Payment issue for rental: "The only thing is they don't take Discover, and that's the only credit card I have."
- From a call lasting 13m 28s , Jun 30, 2025 4:04 PM
Locked out of property: "We can't do that without the car keys that are in the place."
- From a call lasting 32m 59s , Jun 29, 2025 1:20 PM
Locked out of property: "We're locked out of the property, and we can't get in to get car keys."
- From a call lasting 11m 17s , Jun 29, 2025 1:07 PM
Pending reservation inquiry: "I want to know if we do have the reservation."
- From a call lasting 11m 44s , Jun 28, 2025 3:56 PM
Reservation cancellation inquiry: "The host is telling me that VRBO has canceled my reservation with them."
- From a call lasting 14m 39s , Jun 27, 2025 3:54 PM
Refund inquiry: "So am I at the right place?"
- From a call lasting 3m 8s , Jun 26, 2025 8:18 PM
Information about why customers call VRBO is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- VRBO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is VRBO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VRBO agent. This phone number is VRBO's best phone number because 2,694 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-228-3145 include Find Reservation, Update Account Info, Refund a Charge, Listing Not Showing, Cancel Booking and other customer service issues. Rather than trying to call VRBO first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, VRBO has 1 phone number. It's not always clear what is the best way to talk to VRBO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for VRBO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VRBO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
