Ancestry.com Phone Number

Calling Ancestry.com customer service faster by GetHuman

800-262-3787
Customer service
Current Wait: 15 minutos (13m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 3 y luego 4
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Unable to get assistance
I have not yet received DNA results. Your timeline shows results by Feb **. I cannot...
Didn’t know I was getting charged *Just wanted my dna kit *I I am trying to get a reimb...
Is it possible to have my old DNA file from a long ago membership uploaded to my activ...
i SIGN INTO MY ANCESTRY Account-------I sign in my password. Ok. A verification code...
I want to keep my account current. and I want to make sure that I have autopay established.
Dear Ancestry:*I hate your changes and I wish you take time to consider what your membe...
Being charged over and over never applied for service tried to cancel can't figure it o...
I wss in foster care and I'm looking for my family I can't get my birth certificate bec...
I would like to change my Ancestry Archive account to Discontinue.*I have gotten too fo...
I had an ancestry account many years ago. Now we can not find it.*I think it may have b...
We gave dna kits to several family members and they have all processed. We have all enj...
I cannot remember my username and password. I have * usernames and I am not sure which...
i canceled my ancestry account and requested a refund. i have not received a response...
I ordered a kit back in January for a friend who returned his sample right away around...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Ancestry.com's Phone-Based Customer Care

Ancestry.com is an online genealogy company that offers genealogical records as well as direct-to-consumer DNA testing through its subsidiary, AncestryDNA. With over three million subscribers, it isn't surprising that Ancestry.com gets a lot of customer service calls every day.

Why Do People Call Ancestry.com Customer Support?

People call Ancestry.com customer support for a range of reasons, including:

  • Technical support
  • Help with using the site
  • Assistance with some of Ancestry.com's products and services, such as DNA testing kits and understanding health results.
  • Assistance with billing and account issues
  • Requests for information about the different services that Ancestry.com provides and whether a particular product or service would be useful in the types of genealogy research that a customer wishes to perform.

Best Practices for Calling Ancestry.com Customer Service

Here are some tips that can help you quickly resolve your concerns via Ancestry.com customer service:

  • Before calling Ancestry.com, make sure you are using the correct phone number. Ancestry.com has different numbers for Ancestry.com site use and account information, AncestryDNA and AncestryHealth.
  • Make sure you have relevant documentation in front of you before calling. This may include correspondence from Ancestry.com, receipts from the purchase of DNA test kits or other Ancestry.com products and services, confirmation numbers and billing information, such as credit card statements.
  • If you are having a problem with the Ancestry.com website, be in front of your computer when calling. This will allow the customer service representative to help you troubleshoot any issues that you might be having.
  • Have pen and paper handy so you can take notes during your call.

How do Customers Feel About Their Calls to Ancestry.com?

There are mixed reviews about Ancestry.com's customer service representatives. Many customers report that the representatives are compassionate listeners, particularly when DNA testing reveals surprises about a person's genetic ancestry.

However, there are complaints that Ancestry.com's customer support can be unhelpful when people believe that they are entitled to refunds or are trying to cancel subscriptions. Customers complain about being placed on hold for long periods of time or representatives who refused to issue refunds even when the consumer is displeased with what he or she has received.

What Kind of Issues can Ancestry.com Customer Service Representative Resolve?

An Ancestry.com customer service representative can resolve a range of issues, including changes to and cancelations of subscriptions, the purchase of products and services, troubleshooting and technical support, basic information on how to use the website and web-based services, researching financial transactions and managing billing issues.

What Can't Be Resolved With a Call to Ancestry.com Customer Service?

Because Ancestry.com provides tools that people can use to research their family tree, as well as a DNA testing service that provides information about markers for certain health conditions, customers may become upset and seek advice on these matters from Ancestry.com customer service representatives.

However, Ancestry.com customer service representatives are not genealogists and cannot provide genealogy services. In addition, customer service representatives can't provide health advice or diagnose illnesses based on DNA testing results.

What Should You Do If You Have an Unsuccessful Call with Ancestry.com?

If you hang up the phone after talking with an Ancestry.com customer service representative feeling as if your call didn't go well, don't fret. You still have options for getting an answer to your question or having your issue resolved.

  • First, review any notes that you took during your call. If you did not take notes, write down anything significant that took place during your original conversation with Ancestry.com customer support. This information can be helpful when you contact Ancestry.com again.
  • Next, call Ancestry.com back. Customer service representatives have different levels of training and experience. The next person you speak to may be better able to understand your concern and provide a resolution.
  • If calling Ancestry.com doesn't work, try getting in touch another way. You can send an email through Ancestry.com's website that describes your situation. One advantage to doing this is that you will have a written record of your conversations with Ancestry.com, which can be useful if you have to escalate your case.
  • Other ways of connecting with Ancestry.com customer service include social media accounts, as well as Ancestry.com's Member Advice live chat. This is a live chat option that can allow you to speak with an experienced fellow member of Ancestry.com who may be able to help you.

Customer Number 800-262-3787 - by the Numbers

Número de teléfono para marcar800-262-3787
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoPresione 3 y luego 4
Espera promedio
Espera actual15
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, correo electrónico, web
Calidad de la comunicación53%
Calidad de la ayuda54%
Votos de los clientes2,138
Información actualizada por última vezSat Apr 17 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Ancestry.com, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Ancestry.com. Este número de teléfono es el mejor número de teléfono de Ancestry.com porque 70,380 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-262-3787 incluyen Cancel Subscription, Missing Test Results, Account Access, Problem With Ancestry DNA, Setup Service y otros problemas de servicio al cliente. El Ancestry.com centro de llamadas al que llama tiene empleados de Utah y está abierto 24 hours, 7 days según los clientes. En total, Ancestry.com tiene 1 número de teléfono. No siempre está claro cuál es la mejor manera de hablar con Ancestry.com representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Ancestry.com - by phone or otherwise

Si bien 800-262-3787 es el mejor número gratuito de Ancestry.com, existen 3 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Ancestry.com clientes, es contándole a GetHuman sobre su problema anterior y permitiéndonos encontrar a alguien que lo ayude. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de support@ancestry.com por Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Ancestry.com, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Ancestry.com Contact Info

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!