Verizon FiOS Phone Number

Calling Verizon FiOS customer service faster by GetHuman

800-837-4966
Customer service
Current Wait: 33 minutos (33m avg)
Hours: Mon-Sun 8am-9pm EST; best time to call: 8:35am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione # en lugar de ingresar el número de teléfono o el número de cuenta, Ingrese el código postal. Presione 2. Luego, 1 para soporte técnico, 2 para ventas o cambios en la cuenta, 3 para desconectar, 4 para opciones de pago o 5 para facturación.
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Appointment time passed and tech isnt here yet.
I cannot connect to your FIOS email servers (send*receive) with my MS Outlook on my Del...
i am moving and need to cancel or move my account
I’m not getting a bill anymore an would like to know how much this month bill is Thank you
Pricing questions on a new home internet and tv account
When I turn my tv on I have no picture screen and it happened when you did your upgrade...
We transferred apartments within the same building and need to transfer the internet to...
Need to speak to customer service about my billing and wifi service.
Question about initial install scheduled for tomorrow.
Need to speak with a representative. I have had fios this is my second year. I had to p...
Cancellation department
I need to make a payment
Need to set up day*time for last little bit of installation. Techs not coming into hou...
Want to talk with service representative about FIOS internet service, possibly changing...
Our internet is not working and we need to speak to someone in the repair department.
See more recent reasons for calling

Help me with my issue

How to call Verizon FiOS

Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care

Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.

Why do People Call Verizon FiOS Customer Service?

Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:

  • Starting new service
  • Adding or changing services
  • Questions about available services
  • Canceling services
  • Requesting technical support
  • Billing questions and issues
  • Scheduling technician appointments
  • Transferring service due to relocation
  • Arranging for the return or repair of equipment

Tips for Calling Verizon FiOS Customer Support

Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:

  • Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
  • If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
  • Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
  • Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
  • If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.

How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?

Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.

One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.

On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.

What Kind of Things Can Verizon FiOS Customer Service Resolve?

Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.

While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.

What if my Call to Verizon FiOS is Unsuccessful?

There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.

First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.

Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.

Once you have your completed notes in front of you, try one of the following:

Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.

Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.

Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.

Customer Number 800-837-4966 - by the Numbers

Número de teléfono para marcar800-837-4966
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-Dom 8 am-9pm EST
El mejor momento para marcar8:35 am
Navega por el laberinto del teléfono a un humanoPresione # en lugar de ingresar el número de teléfono o el número de cuenta, Ingrese el código postal. Presione 2. Luego, 1 para soporte técnico, 2 para ventas o cambios en la cuenta, 3 para desconectar, 4 para opciones de pago o 5 para facturación.
Espera promedio
Espera actual33
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, facebook, web
Calidad de la comunicación69%
Calidad de la ayuda62%
Votos de los clientes5,670
Información actualizada por última vezMon Oct 26 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Verizon FiOS, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Verizon FiOS. Este número de teléfono es el mejor número de teléfono de Verizon FiOS porque 126,522 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-837-4966 incluyen Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan y otros problemas de servicio al cliente. El Verizon FiOS centro de llamadas al que llama tiene empleados de India, Singapore, Philippines, Colorado, Texas, North Carolina y está abierto Mon-Sun 8am-9pm EST según los clientes. En total, Verizon FiOS tiene 9 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Verizon FiOS representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Verizon FiOS - by phone or otherwise

Si bien 800-837-4966 es el mejor número gratuito de Verizon FiOS, existen 11 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Verizon FiOS clientes, es llamando a su 888-910-4366 número de teléfono para su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 888-910-4366 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Verizon FiOS, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!