Capital One Phone Number

Calling Capital One customer service faster by GetHuman

877-383-4802
Customer service
Current Wait: 10 minutos (9m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Cuenta restringidaTarjeta perdida o robadaProblema de pago de facturasDisputar un cargoConsulta de pagoA different issue
Get to a live person fastest: Presione 0 # luego 0 # luego 0 luego 0 # luego 5

Reasons customers like you called recently

question about capital one auto loan, the loan has been paid off in march ****, never r...
hace 12 horas
How do I apply for an increase of credit
hace 16 horas
Hi just wondering what i can do i purchased some paint from paint depot and have not re...
hace 17 horas
I need to see about deferring my payment due.
hace 19 horas
General Benefit Questions
hace 21 horas
My credit card stopped being reported on my transunion credit report. Why is this happe...
hace 21 horas
Hello - I need to change billing address for debit card. My new address is the followi...
hace un día
I never received a card from capital One.
hace un día
We want to contest a charge to Coulter Cadillac for **** dollars because of fraudulent...
hace un día
My daughter has a teen money account that was closed before I could deposit any funds...
hace un día
I changed my payment due date online and accidentally selected the wrong day and would...
hace un día
My reissued card was sent to my old address to **** Commons crt. Florence Ky...
hace un día
get a debit card fro checking account
hace 2 días
I need a ** day payout
hace 2 días
Make a payment today, and please call my Bank of America
hace 2 días
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Capital One's Phone-Based Customer Care

Capital One is a banking and financial services headquartered in the United States. As a major provider of banking services, credit cards and auto loans, Credit One receives many calls to its customer service call center every day.

Why Do People Call Capital One Customer Support?

People call Capital One customer support for a range of reasons, including:

  • Questions about opening a new account
  • Changing or canceling existing accounts
  • Updating personal information
  • Questions about charges and transactions
  • Confirmation of loan payments
  • Assistance with managing loan payments or account balances

Best Practices for Calling Capital One Customer Service

Capital One has several divisions, each with its own customer service numbers. While Capital One does have a "general" customer service number that you can use, the company advises its customers to use the division-specific numbers for faster service.

In addition, there are separate numbers for specific customer service concerns, such as fraud, reporting the death of an account holder, or technical support for online banking. Direct numbers can be found on the company's website, on your credit or debit card, or on a recent statement.

Before calling Capital One, make sure you have your current account number handy. If you are disputing a charge, have a copy of your most recent statement handy so you can refer to it during the call. In addition, it is wise to have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How Do People Feel About Their Calls to Capital One Customer Support?

There is a wide range of reports on the efficacy of Capital One customer service representatives. It should noted, however, that this is fairly normal when it comes to very large companies.

Some individuals report receiving excellent support when requesting a waiver of overdraft fees or initiating a chargeback on poor quality services or products. They feel that they received professional, compassionate service from the representatives that they spoke to.

Others, on the other hand, claim that Capital One wait times are long. One complaint, in particular, noted that a caller to Capital One's "lost and stolen card" line waited for 20 minutes to speak to a representative, by which time the caller's card had been used by a thief. Others have claimed that Capital One support representatives seem unable to follow-through on promises.

What Issues Can Capital One Resolve by Phone?

Many issues that Capital One customers have can be resolved by a phone representative. These issues include answering questions about opening an account, applying for loans, making changes to accounts, processing credit limit increase requests, flagging and researching transactions, and addressing issues of fraud and identity theft.

In addition, Capital One customer service can also assist users of its website or mobile app with technical support.

What Can't Be Resolved by Phone With Capital One?

There are certain banking issues that can't be completely resolved over the phone. These include situations in which you have to sign physical documents or your signature must be notarized.

You may also be required to visit a Capital One branch if you want your name removed from a joint account or need to purchase a cashier's check or money order.

It should be noted, however, that phone-based customer service representatives can provide you with information about what you will need to do if you have to appear in person at a branch or handle certain transactions or communications by mail or fax.

What Can I Do If I Am Unhappy With My Call to Capital One?

If you get off the phone with Capital One customer service and feel frustrated about how the call went or a failure to achieve a resolution, don't give up. You still have options.

First, if you didn't take notes during your first call to Capital One, take some time to write down or type out what transpired. This information is useful in keeping you on track during further communications.

Next, call back. Not all customer service representatives are created equal and the next person you speak to may be able to understand your situation and work with you toward an acceptable resolution.

If talking to Capital One over the phone doesn't seem to work, try the following:

  • Log into your Capital One account online and try the live chat option. Live chat provides you with a written log of your conversation, which can be helpful as you work with different people or departments.
  • Visit a Capital One branch location. Capital One welcomes walk-ins, but you may want to make an appointment if you are concerned about time or being able to connect with a banker who is able to help.
  • Send a letter to Capital One via postal mail, using a tracking method. This is a slow option, but might be effective if your case is complex and you are unable to resolve it through other means.

Customer Number 877-383-4802 - by the Numbers

Número de teléfono para marcar
877-383-4802
Devolución de llamada disponible
SI
Llamada atendida por una persona real
SI
Departamento al que llamas
Servicio al Cliente
Horario del centro de llamadas
24 horas, 7 días
El mejor momento para marcar
8:30 am
Navega por el laberinto del teléfono a un humano
Presione 0 # luego 0 # luego 0 luego 0 # luego 5
Espera promedio
Espera actual
10
Rango (entre números de teléfono)
1
Rango (general)
1
Métodos alternativos
teléfono, chat, web
Calidad de la comunicación
72%
Calidad de la ayuda
61%
Votos de los clientes
6,508
Información actualizada por última vez
Wed May 27 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Capital One, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Capital One. Este número de teléfono es el mejor número de teléfono de Capital One porque 127,296 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 877-383-4802 incluyen Restricted Account, Lost or Stolen Card, Bill Pay Problem, Dispute a Charge, Payment Inquiry y otros problemas de servicio al cliente. El Capital One centro de llamadas al que llama tiene empleados de Oklahoma, Texas, Florida y está abierto 24 hours, 7 days según los clientes. En total, Capital One tiene 7 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Capital One representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Capital One - by phone or otherwise

Si bien 877-383-4802 es el mejor número gratuito de Capital One, existen 10 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Capital One clientes, es llamando a su 800-655-2265 número de teléfono para su Servicio bancario departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-655-2265 para Servicio bancario. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Capital One, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Capital One.

What is GetHuman's Relationship to Capital One?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Capital One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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