Capital One Phone Number

Calling Capital One customer service faster by GetHuman

877-383-4802
Customer service
Current Wait: 14 minutos (14m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 0 # luego 0 # luego 0 luego 0 # luego 5

Reasons customers like you called recently

I’m done trying I’m doing my best to up my credit score everyone denies me so I’m never...
Accounts closed and restricted. I've been a customer of capital one for many years and...
Want to pay off money owed. Cannot find who you contact. Moved about * year ago and hav...
Hello, I recently make a deposit to an account, I was applying for credit card but it w...
I am trying to update my address. When I am logged in and I click the "pencil" icon, n...
Have not been able to get a human on the line to discuss credit limit.
If I make a payment at Walmart today will it reflect on my statement immediately or how...
My entire loan amount was paid last week by Toyota, but my account still reflects a bal...
I need to talk to a live person about my auto loan account
I reported two charges to Capital One as Fraud. One charge was from "Emerge-Energized...
Need to clear up issues in my account and also activate my authorized users card.
tried to activate my card and i was on hold for over an hour then when the lady came o...
Unauthorized charge by Skinnymeexspresso**November *th for **.***October **. *.****Plea...
I need to talk to a personn about prior authorization, my wife and my mother sre not sh...
I have a question about the auto loan I have with you. It is past due and I was only ab...
See more recent reasons for calling

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Our Editor's Notes on Capital One's Phone-Based Customer Care

Capital One is a banking and financial services headquartered in the United States. As a major provider of banking services, credit cards and auto loans, Credit One receives many calls to its customer service call center every day.

Why Do People Call Capital One Customer Support?

People call Capital One customer support for a range of reasons, including:

  • Questions about opening a new account
  • Changing or canceling existing accounts
  • Updating personal information
  • Questions about charges and transactions
  • Confirmation of loan payments
  • Assistance with managing loan payments or account balances

Best Practices for Calling Capital One Customer Service

Capital One has several divisions, each with its own customer service numbers. While Capital One does have a "general" customer service number that you can use, the company advises its customers to use the division-specific numbers for faster service.

In addition, there are separate numbers for specific customer service concerns, such as fraud, reporting the death of an account holder, or technical support for online banking. Direct numbers can be found on the company's website, on your credit or debit card, or on a recent statement.

Before calling Capital One, make sure you have your current account number handy. If you are disputing a charge, have a copy of your most recent statement handy so you can refer to it during the call. In addition, it is wise to have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How Do People Feel About Their Calls to Capital One Customer Support?

There is a wide range of reports on the efficacy of Capital One customer service representatives. It should noted, however, that this is fairly normal when it comes to very large companies.

Some individuals report receiving excellent support when requesting a waiver of overdraft fees or initiating a chargeback on poor quality services or products. They feel that they received professional, compassionate service from the representatives that they spoke to.

Others, on the other hand, claim that Capital One wait times are long. One complaint, in particular, noted that a caller to Capital One's "lost and stolen card" line waited for 20 minutes to speak to a representative, by which time the caller's card had been used by a thief. Others have claimed that Capital One support representatives seem unable to follow-through on promises.

What Issues Can Capital One Resolve by Phone?

Many issues that Capital One customers have can be resolved by a phone representative. These issues include answering questions about opening an account, applying for loans, making changes to accounts, processing credit limit increase requests, flagging and researching transactions, and addressing issues of fraud and identity theft.

In addition, Capital One customer service can also assist users of its website or mobile app with technical support.

What Can't Be Resolved by Phone With Capital One?

There are certain banking issues that can't be completely resolved over the phone. These include situations in which you have to sign physical documents or your signature must be notarized.

You may also be required to visit a Capital One branch if you want your name removed from a joint account or need to purchase a cashier's check or money order.

It should be noted, however, that phone-based customer service representatives can provide you with information about what you will need to do if you have to appear in person at a branch or handle certain transactions or communications by mail or fax.

What Can I Do If I Am Unhappy With My Call to Capital One?

If you get off the phone with Capital One customer service and feel frustrated about how the call went or a failure to achieve a resolution, don't give up. You still have options.

First, if you didn't take notes during your first call to Capital One, take some time to write down or type out what transpired. This information is useful in keeping you on track during further communications.

Next, call back. Not all customer service representatives are created equal and the next person you speak to may be able to understand your situation and work with you toward an acceptable resolution.

If talking to Capital One over the phone doesn't seem to work, try the following:

  • Log into your Capital One account online and try the live chat option. Live chat provides you with a written log of your conversation, which can be helpful as you work with different people or departments.
  • Visit a Capital One branch location. Capital One welcomes walk-ins, but you may want to make an appointment if you are concerned about time or being able to connect with a banker who is able to help.
  • Send a letter to Capital One via postal mail, using a tracking method. This is a slow option, but might be effective if your case is complex and you are unable to resolve it through other means.

Customer Number 877-383-4802 - by the Numbers

Número de teléfono para marcar877-383-4802
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar8:30 am
Navega por el laberinto del teléfono a un humanoPresione 0 # luego 0 # luego 0 luego 0 # luego 5
Espera promedio
Espera actual14
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, web
Calidad de la comunicación85%
Calidad de la ayuda74%
Votos de los clientes6,534
Información actualizada por última vezMon Nov 23 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Capital One, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Capital One. Este número de teléfono es el mejor número de teléfono de Capital One porque 127,296 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 877-383-4802 incluyen Restricted Account, Lost or Stolen Card, Bill Pay Problem, Dispute a Charge, Payment Inquiry y otros problemas de servicio al cliente. El Capital One centro de llamadas al que llama tiene empleados de Oklahoma, Texas, Florida y está abierto 24 hours, 7 days según los clientes. En total, Capital One tiene 7 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Capital One representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Capital One - by phone or otherwise

Si bien 877-383-4802 es el mejor número gratuito de Capital One, existen 10 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Capital One clientes, es llamando a su 800-655-2265 número de teléfono para su Servicio bancario departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-655-2265 para Servicio bancario. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Capital One, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Capital One.

What is GetHuman's Relationship to Capital One?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Capital One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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