A:For automated inquiries only.Our free phone can also navigate phone menus to get a live human at Fandango for you.
Q:
Does Fandango offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Saturday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 5 minutes and 45 seconds.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 4 and wait on the line for a representative. · This line is for employees only. Please hold for the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fandango below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fandango phone number to document the phone system.
Here is how our research team describes the way the Fandango phone system greets you: Current promotions, visit website. Confirm purchase, press 1. Exchange or refunds, press 2. Check balance of gift card, press 3. For all other inquiries, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For automated inquiries only
Below are some clips we've found from Fandango's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Fandango's customer support line.
We appreciate your call. For quality and training purposes, this call may be monitored or recorded.
If you are calling for a current promotion for Fandango rewards such as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact.
For further assistance. Thank you. If you are calling to confirm or verify a purchase made on Fandango, please press one now.
If you are calling to inquire to confirm a purchase made with your Fandango account, please press one now."
Excerpt from a call with Fandango
Tuesday, February 13, 2024 12:38 AM
The first phone menu
"Thank you for calling Fandango's customer support line.
We appreciate your call. For quality and training purposes, this call may be monitored or recorded.
If you are calling for a current promotion for Fandango rewards such as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact.
For further assistance. Thank you. If you are calling to confirm or verify a purchase made on Fandango, please press one now.
If you are calling to inquire about exchanging or refunding tickets you have already purchased, please press two now."
Excerpt from a call with Fandango
Tuesday, July 8, 2025 9:41 PM
After you press 2
"To learn how to check the balance of a gift card, please press three now.
For all other inquiries, plea if you are calling before the movies posted Showtime, please press one now."
Excerpt from a call with Fandango
Saturday, June 15, 2024 10:15 PM
What are the hours and when should I call?
Fandango operates the call center for this 800-326-3264 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 692 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Fandango at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fandango phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fandango staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fandango is Monday.The most busy day to call is Saturday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 692 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday, which is 4019% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Fandango is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Fandango staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling this number can be helpful, although it seems that Fandango wants to use its number more to push people toward its website as opposed to offering help over the phone. When I called this number, I was presented with several options, including checking how to check my Fandango balance, getting assistance with an account and requesting a refund from Fandango.
I opted to request information on checking my balance, and the system told me that I could check my account balance by logging on to Fandango's website and entering in my information. At this point, I could either do exactly as was suggested, or I could remain on the line and wait for the next available representative if I had further questions.
I chose to stay on the line and got connected to a representative in less than a minute. She thanked me for calling Fandango and asked how she could assist me. I asked her how I could use Fandango to find movie times in my area. She told me that I could go on Fandango's website and enter my zip code where I wanted to go to the theater. From there, the site would suggest a theater in or near the zip code I had chosen and provide me with movies and times for the next few days. Once I confirmed I could do that, she asked me if I had any more questions for her. I told her I did not, and she thanked me for my time calling Fandango and wished me a pleasant evening.
Overall, I thought this was a good experience. I got the information I needed and was able to get help rather quickly. I didn't have to wait for unnecessary menus or anything; all I had to do was stay on the line and I'd get connected. Based on this interaction, I'd use this number if I needed help.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Fandango
If you have time to do a bit of reading before you call Fandango, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Fandango customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fandango, and their purpose. Are any of these similar to the reason you are trying to call?
Missing ticket confirmation: "I can't find them in my email, but they took my money."
- From a call lasting 5m 27s , Jul 8, 2025 9:41 PM
Ticket price inquiry: "I was just looking at the tickets and I don't know if I press the wrong button or this it says the two tickets total is sixty two dollars Is that correct for that movie?"
- From a call lasting 10m 56s , May 24, 2025 12:23 AM
Question about gift card: "I have a Fandango gift card, can it be used to buy movies?"
- From a call lasting 2m 45s , May 7, 2025 11:32 PM
Information about why customers call Fandango is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Fandango customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fandango's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fandango agent. This phone number is Fandango's best phone number because 492 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-326-3264 include Change Tickets, Exchange Tickets, Refund a Charge, Payment Problem, Gift Card or Promo Code and other customer service issues. Rather than trying to call Fandango first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Fandango has 2 phone numbers. It's not always clear what is the best way to talk to Fandango representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fandango. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fandango. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
