FedEx Phone Number

Calling FedEx customer service faster by GetHuman

800-463-3339
Customer service
Current Wait: 19 minutos (12m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Falta la entregaRastrear un paqueteProblema de entregaAcceso a cuentaReembolsar un cargoA different issue
Get to a live person fastest: Presione 0 y luego ingrese 0 # para su número de seguimiento

Reasons customers like you called recently

I purchased an item of a seat car cover on ******** which I paid a sum amount of money...
hace 5 horas
I need to speak to a customer service representative about a missing package.
hace 19 horas
Fedex package had an incorrect address provided from shipper. I'm trying to give them m...
hace un día
Not sure where package is coming from
hace un día
shipping issue - need to update apartment number
hace un día
Delivery to FedEx Office this morning failed and medication delivery has been reschedul...
hace un día
I need to schedule a one time pickup for a return to WalMart!
hace un día
package (***********************) not delivered as stated
hace un día
My package were supposed to be delivered today at **** Cedar Grove RD Conley Ga from Wa...
hace 2 días
What types of ID can be used other than a license to pickup a package? Can copies be us...
hace 2 días
Package was twice scheduled for delivery by the end of the day. The fedex driver showed...
hace 2 días
Missed a payment shipment. I am trying to recover it. Please send it to me as soon as p...
hace 2 días
A package i shipped went to the incorrect location. tracking number*************. it w...
hace 2 días
At our business we received a door tag from FedEx last week. I tried to scan the tag a...
hace 2 días
My building has a face mask must be worn by all delivery personnel in place. Your FedEx...
hace 2 días
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.

Why Do People Call FedEx Customer Support?

People call FedEx for a number of reasons, including:

  • Getting information on shipping letters and packages
  • Questions about billing and credit card charges
  • Tracking shipments and deliveries
  • Questions about policies on types of items that can and cannot be shipped
  • Opening investigations and insurance claims

Best Practices for Calling FedEx Customer Service

There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:

  • Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
  • Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
  • You may want to take notes during your call, so have pen and paper handy.

Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.

How do Consumers Feel About Calling FedEx Customer Service?

Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.

One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.

What Kind of Issues can FedEx Customer Service Representative Resolve?

FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.

In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.

FedEx can also arrange to have a driver come and pick up an item at your home or office.

What Can't Be Resolved With a Call to FedEx Customer Service?

FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.

What Should You Do If You Have an Unsuccessful Call with FedEx?

Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:

  • Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
  • Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
  • If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.

Customer Number 800-463-3339 - by the Numbers

Número de teléfono para marcar
800-463-3339
Devolución de llamada disponible
SI
Llamada atendida por una persona real
SI
Departamento al que llamas
Servicio al Cliente
Horario del centro de llamadas
24 horas, 7 días
El mejor momento para marcar
8:05 am
Navega por el laberinto del teléfono a un humano
Presione 0 y luego ingrese 0 # para su número de seguimiento
Espera promedio
Espera actual
19
Rango (entre números de teléfono)
1
Rango (general)
1
Métodos alternativos
teléfono, chat, correo electrónico, facebook, twitter, web
Calidad de la comunicación
83%
Calidad de la ayuda
72%
Votos de los clientes
3,052
Información actualizada por última vez
Thu May 28 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de FedEx, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente FedEx. Este número de teléfono es el mejor número de teléfono de FedEx porque 87,216 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-463-3339 incluyen Missing Delivery, Track a Package, Delivery Problem, Account Access, Refund a Charge y otros problemas de servicio al cliente. El FedEx centro de llamadas al que llama tiene empleados de Maryland, Spain, India, Philippines y está abierto 24 hours, 7 days según los clientes. En total, FedEx tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con FedEx representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting FedEx - by phone or otherwise

Si bien 800-463-3339 es el mejor número gratuito de FedEx, existen 9 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros FedEx clientes, es llamando a su 800-622-1147 número de teléfono para su Facturación departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Live Chat para Technical Support. Si cree que esta información es inexacta o conoce otras formas de comunicarse con FedEx, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for FedEx.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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