FedEx Phone Number

Calling FedEx customer service faster by GetHuman

800-463-3339
Customer service
Current Wait: 19 minutos (6m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 0 y luego ingrese 0 # para su número de seguimiento

Reasons customers like you called recently

The package was refused, I need to confirm the address it was sent to. The business it...
Missing tracking info, need to find shipment using account number or another method
I received a large package from an unknown person and would like to return it to the sender.
Hello, *My name is John McCain, and I live at *** Windy HIll Lane, in Warne, NC. I liv...
There is a package I have not received yet and it may be lost.
I need to fin the status of a shipment. There has not been a status update in about ** days.
I need a package from NJ and shipped to me in Coatesville Pa
My package has been stuck in the FedEx facility in my home town for ** days. I would li...
my update says pkg delivered to me. It was not .,I have been waiting all day. It is my...
We just had a delivery dropped off by one of your drivers who entered our building, wit...
Looking for a package but I think have the wrong tracking number ***********************
i wan t human being nothing else will do
fedex shows a package as delivered and it has not been
I requested a shipment to be stopped and returned to the sender. The rep said they stop...
Scheduled a pick up and it was picked up however never shows delivered and now Fedex gr...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.

Why Do People Call FedEx Customer Support?

People call FedEx for a number of reasons, including:

  • Getting information on shipping letters and packages
  • Questions about billing and credit card charges
  • Tracking shipments and deliveries
  • Questions about policies on types of items that can and cannot be shipped
  • Opening investigations and insurance claims

Best Practices for Calling FedEx Customer Service

There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:

  • Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
  • Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
  • You may want to take notes during your call, so have pen and paper handy.

Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.

How do Consumers Feel About Calling FedEx Customer Service?

Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.

One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.

What Kind of Issues can FedEx Customer Service Representative Resolve?

FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.

In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.

FedEx can also arrange to have a driver come and pick up an item at your home or office.

What Can't Be Resolved With a Call to FedEx Customer Service?

FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.

What Should You Do If You Have an Unsuccessful Call with FedEx?

Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:

  • Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
  • Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
  • If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.

Customer Number 800-463-3339 - by the Numbers

Número de teléfono para marcar800-463-3339
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar8:05 am
Navega por el laberinto del teléfono a un humanoPresione 0 y luego ingrese 0 # para su número de seguimiento
Espera promedio
Espera actual19
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, correo electrónico, facebook, twitter, web
Calidad de la comunicación88%
Calidad de la ayuda77%
Votos de los clientes3,047
Información actualizada por última vezSat Oct 17 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de FedEx, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente FedEx. Este número de teléfono es el mejor número de teléfono de FedEx porque 87,216 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-463-3339 incluyen Missing Delivery, Track a Package, Delivery Problem, Account Access, Refund a Charge y otros problemas de servicio al cliente. El FedEx centro de llamadas al que llama tiene empleados de Maryland, Spain, India, Philippines y está abierto 24 hours, 7 days según los clientes. En total, FedEx tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con FedEx representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting FedEx - by phone or otherwise

Si bien 800-463-3339 es el mejor número gratuito de FedEx, existen 9 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros FedEx clientes, es llamando a su 800-622-1147 número de teléfono para su Facturación departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Live Chat para Technical Support. Si cree que esta información es inexacta o conoce otras formas de comunicarse con FedEx, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for FedEx.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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