A:Calling this IndiGo number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at IndiGo for you.
Q:
Does IndiGo offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-7pm EST.The least busy day is Tuesday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for IndiGo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this IndiGo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this IndiGo number should go right to a real human being
Below are some clips we've found from IndiGo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Indigo customer service.
For service in English, please press one.
This call may be recorded for training and quality purposes.
To help us serve you, please have your order number and account information available.
Please select from the following menu options.
If you have placed an order, please press one."
Excerpt from a call with IndiGo
Friday, January 5, 2024 1:39 PM
In fact, much of this information on this page is superfluous because this IndiGo phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
IndiGo operates the call center for this 800-832-7569 phone number Mon-Fri 9am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 778 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with IndiGo at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IndiGo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IndiGo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call IndiGo is Tuesday.The most busy day to call is Friday, which averages 51% more phone calls by comparison.Again, this is based on a sample of 778 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday, which is 328% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call IndiGo is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that IndiGo staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call IndiGo
If you have time to do a bit of reading before you call IndiGo, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any IndiGo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to IndiGo, and their purpose. Are any of these similar to the reason you are trying to call?
Lost Indigo card: "Yeah. I lost my Indigo card."
- From a call lasting 5m 7s , Jul 23, 2025 9:39 PM
Credit limit inquiry: "I just wanna know how long it takes to send in the the hello?"
- From a call lasting 1m 37s , Jul 22, 2025 12:49 AM
Information about why customers call IndiGo is extracted from issues that customers have reported to GetHuman.
This is IndiGo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IndiGo agent. This phone number is IndiGo's best phone number because 2,934 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-832-7569 include Technical support, Return/refund, Change or cancel order, Complaint, Billing issue and other customer service issues. Rather than trying to call IndiGo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, IndiGo has 1 phone number. It's not always clear what is the best way to talk to IndiGo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for IndiGo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IndiGo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.