A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Thursday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Le Creuset below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Le Creuset phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Le Creuset's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Le Creuset of America.
Your call is important to us. Due to high call volume, you may experience a slight delay.
This call may be monitored or recorded for quality and training purposes.
If you are contacting us for the status of your order, Our commitment is to process all orders in a timely manner Please stay on the line for menu options.
Please listen to the following options and note some options have recently changed.
For help making an online purchase, press one."
Excerpt from a call with Le Creuset
Friday, January 3, 2025 7:04 PM
What are the hours and when should I call?
Le Creuset operates the call center for this 877-418-5547 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Le Creuset at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Le Creuset phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Le Creuset staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Le Creuset is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Le Creuset is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Le Creuset staffs the call center well on Thursday.
Why Customers Call Le Creuset
If you have time to do a bit of reading before you call Le Creuset, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Le Creuset customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Le Creuset, and their purpose. Are any of these similar to the reason you are trying to call?
Request for replacement parts: "I'm calling because my top so one of the pads dropped and the knob broke."
- From a call lasting 8m 45s , Apr 28, 2025 3:08 PM
Tracking replacement item: "I'm trying to find out, you know, the tracking number so I can track the replacement item."
- From a call lasting 7m 15s , Jan 3, 2025 7:04 PM
Broken shelf and teapot: "I came home and fell off and broke."
- From a call lasting 43m 24s , Jan 2, 2025 6:40 PM
Order shipping inquiry: "I placed an order back on November thirtieth, and they still haven't even got anything to ship it."
- From a call lasting 2m 16s , Dec 13, 2024 7:37 PM
Information about why customers call Le Creuset is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Le Creuset will reply our your email.
Conclusion and closing notes
This is Le Creuset's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Le Creuset agent. This phone number is Le Creuset's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-418-5547 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Le Creuset first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Le Creuset has 1 phone number. It's not always clear what is the best way to talk to Le Creuset representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Le Creuset. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Le Creuset. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.