Sears Phone Number

Calling Sears customer service faster by GetHuman

800-479-5899
Customer service
Current Wait: 19 minutos (16m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
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Get to a live person fastest: Elija la opción 6 cuando se le solicite
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Reasons customers like you called recently

sears protection plan has not contacted me on the repair to my washing machine in the l...
My refrigerator is not holding temperature. I have a protection plan and scheduled and...
i have tried to get a code to open my acct. ******** . they send it to my email and i n...
Had our LG refrigerator repaired********. Cost was ***.** ********HL***JX*A**It was c...
I'm trying to purchase a kenmore elite washing machine but i cannot tell if the door op...
Need my water hose (black in color) replaced,it has "lifetime" warantee.The end that co...
Need to replace my craftman water hose(black in color),went to the local store in Miami...
I have purchased a refrigerator last Saturday and wanted to know where it will be deliv...
Am tracking my sears online order ********** status? will i receive this item tomorrow...
MY REFRIGERATOR IS UNDER SEARS MASTER WARRANTY PLAN. THEY COULD NOT REPAIR IT ON...
No one has come to fix my hot water heater, I had an appointment Wednesday November **t...
Refrigerator order rescheduled. We did not request a rescheduled delivery.
Bought a washer from Sears on July **, ****which was supposed to be delivered in Septem...
washing machine cant be repaired and covered under protection agreement warranty. They...
I have not received the part yet
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sears's Phone-Based Customer Care

Sears is a major department store in the United States. As one of the oldest department stores in the world, it isn't surprising that it receives many customer service calls each and every day.

Why Do People Call Sears Customer Support?

People call Sears customer support for many different reasons, including:

  • Placing orders
  • Asking about products and services
  • Technical support and troubleshooting
  • Order changes and cancelations
  • Help with a Sears credit card
  • Scheduling technician visits
  • Returns, exchanges and warranty claims

Best Practices for Calling Sears Customer Service

There are several things that you can do to make your call to Sears more successful:

  • Ensure that you are calling the right number. Like many large companies, Sears has multiple divisions, each with its own customer service number.
  • Before calling, assemble relevant documentation, which might include order confirmations, tracking numbers, billing statements, make/model numbers, screenshots, warranties or previous correspondence between you and sears regarding your issues.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These can be useful if you need to escalate your case.

How do Consumers Feel About Calling Sears Customer Service?

Sears has long been experiencing financial difficulties and has been in bankruptcy proceedings. As a result, many customers are unhappy with the level of customer service available from the company. There are many complaints that customer service representatives are unable to to resolve basic issues, such as refunds and returns, and that customers are having difficulty getting repairs and other standard services for their appliances.

Complicating factors is that many Sears stores are closing down and many of Sears private brands have been sold off to other companies, creating confusion for consumers. Still, there are reports of customers being satisfied with the phone-based customer service that they have receives.

What Kind of Issues can a Sears Customer Service Representative Resolve?

Sears customer service representatives can help to resolve many common issues, such as answering questions about products, making changes to or canceling orders, troubleshooting and technical support, scheduling technician and installation visits, and authorizing returns and exchanges.

What Can't Be Resolved With a Call to Sears

If you are purchasing items from Sears.com, keep in mind that the Sears website is now a marketplace for third-party sellers. While Sears does sell some products from its website, there are whole categories of products that are sold and shipped by other companies. If you have purchased a product through a third-party market seller on Sears.com, keep in mind that Sears customer service agents may have limited ability to resolve problems with these outside sellers.

Many Sears stores have been closing and are running liquidation sales. These sales are usually final and you will not be able to get a refund or exchange on products purchased during these sales.

If you purchase an appliance through Sears and need installation or repairs, customer service representatives can arrange for an appointment, but these appointments will be through third-party contractors. While Sears can sometimes negotiate or moderate issues between customers and contractors, these negotiations are not always successful. Keep this in mind when ordering an appliance through Sears.

In situations where you order a product that is incompatible with other products in your home, a Sears representative may be able to suggest workarounds, but ultimately you are responsible for the issue. If the workaround isn't effective, you may have to return the Sears product or update the other items in your home.

What Should You Do If You Have an Unsuccessful Call with Sears?

If you get off the phone with Sears and feel as though your call didn't go well, don't fret. You may still have options for resolving your situation or getting your questions answered.

First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication that derailed the call.

Next, call Sears back. Explain politely that this is your second call about this matter and describe what happened with the first call. Then, state your desired resolution. This new representative may have more experience or training than the first agent you spoke to and may be better able to understand your concerns.

If a second call doesn't work, try a different method of getting in touch. Sears does offer a live chat option on its website, which provides you with a written transcript of your conversation. Another option is to reach out over social media: Sears does have a staff of social media specialists who may be able to resolve your situation.

A third option is to visit a Sears store and talk to the customer service staff there. This may not work with products bought online because they might have been sold by a third-party merchant, but if it is a Sears product, store employees may be able to help.

Customer Number 800-479-5899 - by the Numbers

Número de teléfono para marcar800-479-5899
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 8 am-8pm EST
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoElija la opción 6 cuando se le solicite
Espera promedio
Espera actual19
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, correo electrónico, facebook, web, twitter
Calidad de la comunicación78%
Calidad de la ayuda59%
Votos de los clientes3,705
Información actualizada por última vezMon Nov 23 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Sears, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Sears. Este número de teléfono es el mejor número de teléfono de Sears porque 70,770 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-479-5899 incluyen Refund a Charge, Warranty Claim, Return an Order, Schedule Appointment, Device Support y otros problemas de servicio al cliente. El Sears centro de llamadas al que llama tiene empleados de Arizona, Washington y está abierto Mon-Fri 8am-8pm EST según los clientes. En total, Sears tiene 8 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Sears representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Sears - by phone or otherwise

Si bien 800-479-5899 es el mejor número gratuito de Sears, existen 12 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Sears clientes, es llamando a su 800-549-4505 número de teléfono para su Reembolsos departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-549-4505 para Reembolsos. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Sears, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Sears.

What is GetHuman's Relationship to Sears?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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