Does Metlife Dental offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Keep going down the path of Claims inquiry and you will finally reach a real person · Are you a plan member or dental service provider? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · 1. Press 2, Enter your TIN, Enter the social security/ID number for the employee and hit the pound (#) sign - you must enter the social security number for any MetLife covered employee to be transferred
4. Press 4 for General Information
5. Press 5 · To submit a claim or if you are looking for info about the preferred dentist program or MetLife website, press 1. For anything else, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1, then press 1, then 1, then social security number or policy number then 5 and then 5 OR Press 0 at every prompt · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 5am-8pm PST · Dial 2: Put in SSN#, Hit 3, Hit 5 · Are you a plan member or dental service provider? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Metlife Dental below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Metlife Dental phone number to document the phone system.
Here is how our research team describes the way the Metlife Dental phone system greets you: Please tell me the type of policy or MetLife product you are calling about today.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Something Else" at the first menu.
Below are some clips we've found from Metlife Dental's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling MetLife. Your call may be recorded for quality assurance purposes.
So I can get you to the right place, please tell me the type of policy or MetLife product you're calling about today.
Thanks. Let me get you to dental insurance.
Welcome to MetLife's Dental customer service center."
Excerpt from a call with Metlife Dental
Wednesday, February 7, 2024 12:56 AM
They may ask you to say or enter information
"Thanks for calling MetLife. Your call may be recorded quality assurance purposes.
So I can get you to the right place, please tell me the type of policy or MetLife product you're calling about today.
Thanks.
Let me get you to dental insurance.
Welcome to MetLife's dental customer service center.
Your call may be recorded for quality assurance purposes.
To get started, please tell me. Are you a plan member or a dental services provider?
Thanks. So I can find your policy, tell me the employee's Social Security number or the employee ID number or enter it.
I heard you say you wanted to talk to someone. But getting your ID will help me make sure I get you to the right place.
One more time. Please tell me your participant ID or enter it using your keypad."
Excerpt from a call with Metlife Dental
Monday, February 26, 2024 7:37 PM
The first phone menu
"Thanks for calling MetLife. Your call may be recorded for quality assurance purposes.
So I can get you to the right place, please tell me the type of policy or MetLife product you're calling about today.
Thanks. Let me get you to dental insurance.
Welcome to MetLife's Dental customer service center.
Your call may be recorded for quality assurance purposes.
To get started, please tell me. Are you a plan member or a dental services provider?
You'll need to use your phone keypad to make your selections going forward.
If you'd like to submit a claim or a pretreatment estimate, or if you're looking for information about the preferred dentist program, or the Met Dental website, press one.
For any other inquiries, press two."
Excerpt from a call with Metlife Dental
Wednesday, May 8, 2024 8:22 PM
What are the hours and when should I call?
Metlife Dental operates the call center for this 800-638-5433 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 509 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Metlife Dental at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Metlife Dental phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Metlife Dental staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Metlife Dental is Sunday.The most busy day to call is Tuesday, which averages 1111% more phone calls by comparison.Again, this is based on a sample of 509 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
When you call MetLife Dental's customer service phone number, you're greeted by an automated message system that immediately asks which MetLife policy or product you're calling about. If you don't reply verbally, the question will repeat twice before informing you that if you're unable to use the voice-activated system, the call will be terminated. The message will then repeat the question for a third time—asking which policy or product you're calling about—and if you still don't verbally respond, the system will ask you to call back at a later time "when you have a better connection," after which the call will be automatically terminated.
MetLife Dental's customer service phone number being solely voice-activated is disappointing, as these systems, at least in my personal experience, rarely seem to work well. Whenever I have to navigate one, from any company or customer service line, I hear "Sorry, I don't understand," more often than not, even when speaking clearly. Having keypad options is just more user-friendly. Also worth mentioning, there weren't any alternative language options to increase caller accessibility.
Additionally, the fact that you're not even given options or a proper phone menu is extremely disappointing. I don't know the company's specific policy names. Should I? I tried verbally saying one of their product names, hoping to figure out a way to reach a representative, but the system didn't understand.
Essentially, in my opinion, the phone line is set up in a way that intentionally makes reaching a representative difficult. Either that, or the poor automated messaging system is a significant oversight by the company, although I greatly doubt that, considering MetLife is one of the largest global providers of insurance. They're presumably worth billions, but can't be bothered to have a decent customer service phone number?
Ultimately, I gave up trying to reach a representative and instead went to their website.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Metlife Dental
If you have time to do a bit of reading before you call Metlife Dental, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Metlife Dental customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Metlife Dental, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about network providers: "I wanted to know who was in the network."
- From a call lasting 3m 38s , May 3, 2025 3:42 PM
Assign dental facility: "I'm calling to get assistance with being assigned a dental facility."
- From a call lasting 11m 21s , Mar 24, 2025 9:48 PM
Billing discrepancy inquiry: "I'm looking at the pre estimate charges, they don't match what's charged."
- From a call lasting 42m 52s , Mar 13, 2025 12:48 PM
Discrepancy in charges: "I don't understand why the charges are different amounts and the negotiated fees are different amount."
- From a call lasting 20m 1s , Mar 13, 2025 12:28 PM
Information about why customers call Metlife Dental is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Metlife Dental will reply our your email.
As a last, sometimes only, resort- Metlife Dental customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Metlife Dental's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metlife Dental agent. This phone number is Metlife Dental's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-638-5433 include Renew Insurance, Make A Claim, Get Insurance, Am I Covered?, Check on a Claim and other customer service issues. Rather than trying to call Metlife Dental first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Metlife Dental has 6 phone numbers. It's not always clear what is the best way to talk to Metlife Dental representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Metlife Dental. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Metlife Dental. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
